Job DescriptionRole Overview
NWe are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.
NKey Responsibilities
nProgram / Project Delivery
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- Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure. N
- Define project scope, timelines, milestones, and resource planning. N
- Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements. N

nSalesforce Implementation Oversight
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- Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting. N
- Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages. N

nStakeholder & Vendor Management
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- Coordinate with Business, Credit, Operations, IT,



Product, Risk, and Compliance teams. N
- Manage external vendors/ SI partners for development and support activities. N
- Drive governance forums, status reporting, and steering committee updates. N

nDomain Leadership – Vehicle Finance
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- Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce. N
- Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes. N

nRisk, Compliance &Governance;
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- Ensure adherence to regulatory, audit, and compliance requirements. N
- Identify and mitigate project risks, dependencies, and bottlenecks. N
- Maintain proper documentation, audit trails, and control frameworks. N

nProcess Optimization & Transformation
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- Drive initiativesto improve TAT, customer experience, and operational efficiency. N
- Lead transformation initiatives such

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