Job Description
The Senior Customer Success Manager (Middle East) is responsible for managing and growing a portfolio of GCC customer accounts by driving customer adoption, retention, expansion, and advocacy. The role requires a solid understanding of HR & Payroll SaaS, GCC business culture, stakeholder management, enterprise onboarding, and customer success best practices. The incumbent will act as a trusted advisor to customers, ensuring successful digital transformation, compliance alignment, and measurable business outcomes through the greytHR platform.

Key Responsibilities
- Serve as the primary relationship owner for strategic and enterprise customers across GCC markets.
- Build and maintain executive relationships with HR, Payroll, Finance, and Business leaders.
- Conduct periodic business reviews to demonstrate value realisation, adoption maturity, ROI, and business outcomes.
- Monitor customer health indicators and proactively execute risk mitigation plans to prevent churn.
- Drive product adoption by promoting feature utilisation, workflow automation, ESS adoption,



integrations, and platform best practices.
- Create stakeholder maps and engagement plans to strengthen relationships with key decision-makers and influencers.
- Lead customer retention planning activities
- Identify expansion opportunities across additional modules, services, compliance advisory, hypercare, and consulting offerings.
- Drive customer advocacy through testimonials, case studies, references, webinars, and executive success stories.
- Partner with Product, Support, Sales, and Implementation teams to resolve escalations and improve customer outcomes.
- Ensure smooth transition from implementation to customer success through structured onboarding reviews and adoption governance.
- Track customer value realisation metrics and present adoption, engagement, and ROI insights during governance reviews.
- Guide customers on GCC-specific compliance workflows, payroll best practices, local

📌 Associate Manager-Customer Success (India)
🏢 Greytip Software Private
📍 India