Job DescriptionJob description
NShort Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.
NKey Responsibilities:
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- Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters. N
- Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools. N
- Longstanding units follow-up with customers. N
- Perform timely system related updates. N
nRequirements and Specific Skills:
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- Graduaten
- Communication skills (written & oral, both in English & relevant vernacular language). N
- Systems savvy and basicexposure to MS-Office applications. N
- Demonstrable team-player skills and ability to meet timelines and deadlines. N