Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print Essential Job Functions Provide exceptional Support to our customers ensuring case management Service Level Targets and C-SAT goals are met Ensure prompt and complete resolution of technical challenges and business issues Advocate customers priorities internally within Marketo Serve as an authority in specific functional and technical areas of the Marketo technology Communicate clearly and precisely with your customers in written and verbal form and maintain accurate and timely records in our case tracking system Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base Be part of a 24x7 Support Team Qualifications Required Skills Experience Must be a technical graduate At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment Technical Support or implementation experience supporting enterprise software solutions ideally Marketing Automation CRM PRM or SFA applications ideally in a SaaS environment Excellent organizational skills -ability to prioritize lead multi-task and execute projects involving multiple departments Superior communications skills presentation written and verbal and demonstrable ability to communicate effectively with all levels of skilled staff Ability to explain complex concepts simply Excellent analytical skills and ability to navigate challenging situations in a professional manner Ability to multi-task and perform effectively under pressure Experience in one or more of the following additional areas Database technology SQL Web technology HTML JavaScript CSS XML PHP Networking Technologies TCP IP DNS Fluency in multiple languages a plus General cultural awareness particularly for agents who are supporting customers in region other than the one they re located in e g ability to detect understand different regional accents general knowledge of what the capital of the country is the main cities or regions etc to avoid having to make spelling requests to customers Experience 1-4 years How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status

📌 Technical Support Associate I (Noida)
🏢 VARITE
📍 Noida