Lead and manage end-to-end back-office operations ensuring predictable and high-quality execution Build implement and enforce standardized workflows SOPs and QA frameworks for consistent delivery Lead and manage end-to-end back-office operations ensuring predictable and high-quality execution Build implement and enforce standardized workflows SOPs and QA frameworks for consistent delivery Partner with Product and Engineering to scope prioritize and deploy features that improve operational throughput Oversee and manage vendor and BPO relationships ensuring adherence to SLAs KPIs and quality expectations through structured governance Establish and monitor benchmarks for speed accuracy productivity and cost efficiency driving continuous improvement Collaborate closely with Product QA CS and Business teams to ensure alignment fast issue resolution and smooth execution across workflows Maintain compliance with quality and process standards proactively identifying risks gaps and operational bottlenecks Foster a culture of ownership accountability and operational excellence across internal and external teams Lead scale and mature our back-office and BPO operations Build a team with world class operational excellence A successful Head of Operations should have Proven expertise in managing operations within the SaaS ecosystem Strong analytical and problem-solving skills Ability to develop and implement operational strategies effectively Excellent leadership and team management abilities Thorough knowledge of industry regulations and compliance standards Proficiency in using operational tools and software Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market They are backed by marquee investors and led by founders with strong pedigree background Market-competitive salary package along with RSUs Attractive performance based incentives and bonus structure Opportunity to be the part of a growing organisation

📌 Head Of Operations | Saas | Bangalore (Bengaluru)
🏢 Michael Page
📍 Bengaluru