Job Title Brand Warranty After-Sales Service Specialist Location Remote Job Type Full-time Shift Timings - 6 30pm to 3 30 am About Medal Equipment Medal Equipment is a leading provider of high-quality reliable and innovative commercial kitchen equipment serving clients across the hospitality and foodservice industries With decades of experience we specialize in helping hotels restaurants and catering businesses HORECA access world-class kitchen solutions designed for performance durability and efficiency As we expand our footprint in the North American market About the Role We are seeking a Brand Warranty After-Sales Service Specialist with proven experience in the US market to manage warranty claims ensure exceptional customer support and protect the integrity of our brand The ideal candidate will handle after-sales operations coordinate with service centers and provide customers with timely and effective solutions while ensuring compliance with US standards and expectations Key Responsibilities Manage and process warranty claims ensuring compliance with company policies brand guidelines and US market regulations Act as the primary point of contact for customers regarding after-sales service repairs and warranty issues Collaborate with internal teams suppliers and authorized service centers to resolve claims efficiently Maintain detailed records of warranty requests service reports and resolutions Analyze recurring product service issues and provide feedback to quality and product teams Ensure customer satisfaction through timely communication follow-ups and resolution of concerns Support brand reputation by delivering consistent and professional after-sales service Prepare regular reports on warranty claims costs and customer feedback Qualifications Bachelor s degree in Business Administration Customer Service or related field 3 years of experience in after-sales service warranty management or customer support preferably in consumer goods electronics or related industries Robust experience working with US customers and service centers Excellent communication problem-solving and coordination skills Proficiency in CRM systems and MS Office Detail-oriented with the ability to handle multiple tasks under tight deadlines Preferred Skills Experience with B2B and B2C warranty models Knowledge of brand protection US warranty laws and service center operations Ability to work with cross-functional teams sales logistics product development This is a great opportunity for someone passionate about customer service and after-sales excellence in the US market Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Work from home Work Location Remote

📌 Brand & Warranty After-sales Service Specialist (India)
🏢 HORECASTORE
📍 India