Job Description
- N
- Management of daily activities of a team size of 200+ analysts N

n
- Engages in Customer Escalations
N
- Ensures achievement of all system, team and individual Customer Service goals and standards
N
- Manages Key performanceindicators
N
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
N
- Responsible for administrative aspects including reporting
N- Superior communication (oral, written), presentation, and interpersonal skills
N
- Demonstrated ability todevelop and implement process enhancements including technology and performance
N
- Ability to plan, prioritize, organize and communicate/sell effectively
N
- Proficiency in Work-force management applications, Quality tools and technologies
N
- Experienced in goal setting (defining and prioritizing specific, driving objectives)
N
- Responsible for Process level compliance on various standards.
N
- Backup for the SDL in absence

📌 Service Delivery Manager (Hyderabad)
🏢 Wipro BPO (A Division of Wipro
📍 Hyderabad