Job Title MDM Application Service Manager - Informatica New Service Setup Experience 8-12 Years Location Bangalore or as applicable Employment Type Full-time Job Summary We are looking for an experienced MDM Application Service Manager to define establish and manage a new Informatica MDM service within the organization This role will be responsible for setting up the complete service framework operating model SOPs governance escalation matrix and communication model for an MDM application that is currently non business-critical but strategic for future growth The ideal candidate will combine strong Informatica MDM technical knowledge with excellent service design documentation stakeholder communication and operations management skills and will play a key role in maturing the MDM platform into a scalable enterprise service Key Responsibilities Service Definition Setup Define the MDM service model including service scope ownership service catalog entries and support model Design and document comprehensive Standard Operating Procedures SOPs covering Incident problem and change management Release and deployment processes Data onboarding match merge survivorship and hierarchy management Access management audits and compliance Establish SLAs OLAs KPIs service dashboards and reporting mechanisms Define and maintain a clear Escalation Matrix with severity levels response timelines ownership and communication paths Create and maintain RACI models and operating procedures across IT business and vendor teams Service Operations Management Own end-to-end application and service management for the Informatica MDM platform Act as the single point of accountability for MDM service health availability and performance Manage incidents major incidents root cause analysis and preventive actions Drive continuous service improvement and operational maturity Plan and execute upgrades patches releases and environment management Build and manage an MDM support operations team as the service scales Governance Communication Stakeholder Management Establish and govern data stewardship and data governance operating processes Define workflows for data creation approval survivorship publishing and issue resolution Own the communication framework for the MDM service including Stakeholder updates and service reviews Incident and major incident communications Change and release notifications Lead regular service review meetings with business and IT leadership Serve as the primary escalation owner and coordinator during critical issues Required Skills Qualifications Technical Skills 8-12 years of IT experience with strong exposure to Informatica MDM minimum 4-5 years Strong understanding of Informatica MDM Hub IDD Match Merge Provisioning Tool Data domain modeling Customer Product Supplier Reference Data etc Informatica Data Quality preferred Experience with batch and real-time integrations REST SOAP messaging Good understanding of MDM architecture data lifecycle and survivorship concepts Service Communication Process Skills Proven experience in application service management or platform ownership roles Robust capability to define services from scratch including SOPs escalation models governance and support frameworks Excellent verbal and written communication skills with the ability to Communicate complex technical topics to business stakeholders Prepare high-quality SOPs runbooks service documents and executive updates Lead crisis communications during major incidents Hands-on experience creating and maintaining SOPs and runbooks Escalation matrices and severity models Service catalogs and operating models SLA KPI frameworks Leadership Stakeholder Skills Strong stakeholder management and influencing skills across business IT and vendors Ability to independently drive structure and governance in a new evolving service Experience managing cross-functional and offshore onsite teams Calm structured and decisive approach during escalations and production issues Preferred Qualifications Informatica MDM IDQ Certification ITIL Foundation or higher Experience setting up new application services platforms COEs Exposure to cloud or hybrid MDM implementations Education Bachelor s Master s degree in Computer Science Engineering or related discipline If you want next I can Create a short hiring version JD for Naukri LinkedIn Add a CTC band seniority mapping Manager Sr Manager Prepare an Interview Panel Evaluation Sheet Draft a sample Escalation Matrix SOP outline that this role would own This role is very strategic perfect to ensure the MDM service matures smoothly without operational risk

📌 Informatica Service Manager (Bengaluru)
🏢 LumenData
📍 Bengaluru