Hastvikas - Handcrafted Products from all over India Reports To Founder Director Role Overview The Strategic Leader Scaling Architect The Head of Operations Growth is a leadership position responsible for defining the strategy and governing the execution of all operational and digital growth functions This role holds full ownership of the e-commerce P L efficiency setting the vision for scalable supply chain practices and leading a small dedicated team 3-4 specialists across merchandising social media and campaign execution This role requires a leader with proven experience transforming strategic vision into repeatable profitable processes with a keen focus on team enablement and financial performance Gross Margin LTV and ROI Key ResponsibilitiesI Strategic E-commerce Growth P L Oversight Growth Strategy Budgeting Define the overarching strategy for D2C and Marketplace revenue expansion Own the overall growth budget ensuring optimal allocation across paid media CRM and merchandising efforts to meet ambitious ROI and LTV targets Customer Lifetime Value LTV Governance Direct the strategy for customer retention across Email Klaviyo and Messaging The focus is on segmentation models defining communication cadence and ensuring the team executes campaigns that maximize LTV and minimize churn Marketplace D2C Performance Govern the optimization standards for all product listings and content across the website and major marketplaces Amazon Etsy Ensure the merchandising team adheres to best practices for conversion rate CR and search ranking Performance Analysis Reporting Own the unified dashboard for all business performance Deliver high-level data-driven insights and financial forecasts AOV LTV CPA directly to the Founder to inform future funding rounds and product development II Supply Chain Fulfillment and Operational Governance Inventory Strategy Planning Develop and implement high-level data-driven demand forecasting strategy balancing the long lead times of handcrafted goods with capital efficiency Govern the Inventory Management System IMS implementation and compliance Logistics 3PL Management Strategic oversight of the entire logistics network Drive continuous negotiation and performance reviews with all 3PL partners and couriers to optimize cost-per-shipment transit times and compliance standards Artisan Vendor Strategy Serve as the strategic liaison with artisan groups and suppliers Establish the governance framework for ethical sourcing and rigorous Standard Operating Procedures SOPs for Quality Control QC that the team must execute Process Innovation Compliance Champion continuous operational improvement Kaizen across all departments Ensure all operational SOPs warehousing packing dispatch are documented adhered to and comply with all local and international e-commerce regulations III Team Leadership People Management Hiring Development Lead the hiring training and professional development of a small high-performing team e g E-commerce Executive Merchandiser Social Media Coordinator Daily Execution Oversight Delegate day-to-day execution tasks Shopify updates email deployment social media calendar and ensure team alignment with strategic goals Cross-Functional Alignment Act as the primary interface between the creative product development teams and the execution teams ensuring seamless communication and resource flow for new product launches and promotions Required Qualifications SkillsExperience Education Bachelor s degree in Business Operations Supply Chain or a quantitative field 5 years of progressive experience with at least 2 years in a leadership or managerial role specifically within a high-growth D2C or E-commerce brand Startup preferred Demonstrated experience leading a multi-person team responsible for digital marketing and or operations execution Proven expertise in vendor negotiation contract management and building sustainable artisan supplier relationships preferably in textile handicrafts Technical Core Competencies Strategic Platform Knowledge High-level understanding of the D2C technology stack Shopify Klaviyo IMS and the ability to mentor and manage specialists who execute on these platforms Understanding of Amazon and other marketplaces Advertising and listing processes Advanced Financial Acumen Demonstrated ability to manage multi-million dollar P L lines drive cost reduction initiatives and make resource allocation decisions that directly improve Gross Margins and LTV Data-Driven Leadership Expert proficiency in utilizing Google Analytics and marketplace data to set organizational KPIs and define long-term growth strategies Automation and AI Use of AI tools and ensuring that the team is using automation in all the functions will be an important ask Process Governance Delegation Proven history of designing scalable repeatable processes delegating execution effectively and holding teams accountable for operational excellence Vision Accountability A strategic mindset focused on building long-term value combined with the accountability to deliver challenging KPIs in a fast-paced resource-constrained startup workplace Job Type Permanent Pay 800 000 00 - 1 200 000 00 per year Application Question s Experience in D2C Startup Location Noida Uttar Pradesh Required Work Location In person

📌 Head Of Operations & Growth (d2c & Marketplace) (Uttar Pradesh)
🏢 Aaroh Marketing and Communications Private
📍 Uttar Pradesh