ADP is hiring a Client Support Specialist Are you ready to join a company offering career advancement opportunities throughout your career journey Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success growth and continued learning Are you looking for an inclusive environment with a culture of collaboration and belonging If so this may be an opportunity for you Read on and decide for yourself In this role you will serve as ADP s front-line for solving clients challenges including issue resolution answering questions helping clients training their users on ADP technology and more You may provide support using any combination of phone email or chat-based communication depending on your specific team or role The nature of what you do every day will not change your 1 goal is to help clients when they reach out However every day will be different since questions will vary and so will each client s solutions There will be no shortage of questions which will keep things interesting and our top-ranked training will help to position you for success Adaptability empathy self-motivation and organization skills are must-haves in this job You will need to balance your workload handle back-to-back inquiries focus on what s important and stay up-to-date on ADP and external policy changes In return you can expect job satisfaction through being that one person who saves the day for our clients All while advancing your career at a stable highly respected Fortune 250 company that prides itself on its welcoming inclusive workplace where you are valued and supported Things can move fast here so the pace shouldn t scare you We still find time for a healthy dose of fun What you can expect on a typical day Be a Trusted Advisor and Problem Solver You will work independently or as a team as a consultant servicing ADP s products technology You will use your wide breadth of expertise to help ADP s clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions resolve issues and provide solutions You will take the initiative to seek answers solutions and positive outcomes Build Relationships You will build relationships with clients using the phone email and or chat where you will strive to exceed client expectations in every interaction You hold yourself to the highest ethical standards and live ADP s core value of Integrity is Everything Educate and Provide Recommendations You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products value You will take client input and turn it into recommendations for your leaders on best practices and solutions training Organize to Thrive You thrive in a structured environment that requires setting priorities organizing your day multi-task changing direction and providing prompt follow-up TO SUCCEED IN THIS ROLE 2 - 6 years of experience working in client service customer service environment Excellent verbal and written communication analytical and interfacing skills Willingness to work in US shiftsAny Graduate Postgraduate with experience in international voice A little about ADP We are a comprehensive global provider of cloud-based human capital management HCM solutions that unite HR payroll talent time tax and advantages administration and a leader in business outsourcing services analytics and compliance expertise We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values welcomes ideas encourages innovation and values belonging We ve received recognition for our work by many esteemed organizations learn more at Diversity Equity Inclusion Equal Employment Opportunity at ADP ADP is committed to an inclusive diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status protected veteran status or disability Hiring decisions are based upon ADP s operating needs and applicant merit including but not limited to qualifications experience ability availability cooperation and job performance Ethics at ADP ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace Click to learn more about ADP s culture and our full set of values

📌 Hyderabad - Client Support Specialist
🏢 ADP
📍 Hyderabad