Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Managed Services Cross Technology Engineer L2 is a developing engineering role responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational Through the proactive monitoring identifying investigating and resolving of technical incidents and problems the Managed Services Cross Technology Engineer L2 is able to restore service to clients The primary objective of this role is to proactively review client requests or tickets and apply technical process knowledge to resolve them without breaching service level agreement SLA The Managed Services Cross Technology Engineer L2 focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud Security Networking Applications and or Collaboration etc This role may also contribute to support on project work as and when required What you ll be doing Key Responsibilities Bachelor s degree in information technology Business Administration or related field Master s degree preferred Minimum of 4 years of experience in asset management Strong understanding of asset management principles methodologies and best practices Proficiency in using asset management tools and software to track manage and optimize asset inventory Strong analytical and problem-solving skills with the ability to analyze asset-related data and trends Effective communication skills both written and verbal with the ability to convey technical concepts to non-technical stakeholders Knowledge of regulatory requirements and industry standards related to asset management Strong business acumen and the ability to align asset management strategies with overall business goals Experience with contract negotiation and vendor management is a plus Proven ability to collaborate with cross-functional teams and manage stakeholder relationships Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an setting free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today