About Us FoggyKnolls Resort is a premium luxury retreat nestled amidst the breathtaking hills of Vagamon Known for our warm hospitality world-class services and tranquil ambiance we offer unforgettable experiences to our guests seeking relaxation adventure and rejuvenation Job Summary As a Reservation Manager you will oversee the reservation process ensuring seamless booking experiences maximizing occupancy and driving revenue growth The ideal candidate will have strong organizational skills expertise in reservation systems and a passion for delivering exceptional customer service Key Responsibilities Manage and oversee the daily operations of the reservation department Maximize room occupancy and revenue through strategic pricing and inventory management Handle reservation inquiries via phone email and online booking platforms Ensure accurate booking details payment processing and confirmation communications Collaborate with the sales and marketing team to implement promotional offers and packages Analyze reservation trends and prepare daily weekly and monthly occupancy reports Train and supervise reservation staff to ensure high performance and efficiency Resolve booking-related guest concerns promptly and professionally Ensure the reservation system and databases are updated regularly Coordinate with front desk and housekeeping teams for smooth guest arrivals and departures Key Requirements Bachelor s degree in Hotel Management Hospitality Administration or a related field Minimum 10 years of experience in hotel reservations with at least 5 years in a managerial role Expertise in reservation systems and property management software PMS Strong analytical organizational and problem-solving skills Excellent communication and customer service abilities Proficiency in MS Office Suite and reservation software tools Ability to manage multiple tasks in a quick-paced environment Job Type Full-time Pay 25 000 00 - 30 000 00 per month Experience total work 10 years Preferred Work Location In person