Hexagon s Design and Engineering division part of Hexagon Manufacturing Intelligence develops advanced software solutions that empower manufacturers to accelerate innovation and bring high-quality products to market faster and more affordably Our technologies help improve everyday experiences by enabling smarter more efficient design and production At the forefront of production innovation Hexagon s software redefines what s possible By reimagining products and processes through cutting-edge design materials science manufacturing techniques and process optimization we make it feasible to create what was once unimaginable Before a product leaves the virtual world it is rigorously optimized for user experience operational efficiency durability manufacturability cost-effectiveness and production productivity Our comprehensive software portfolio includes simulation tools for materials product performance and manufacturing processes With capabilities in finite element analysis FEA computational fluid dynamics CFD and multi-body dynamics MBD alongside solutions for cost estimation design optimization and generative design we enable designers engineers and analysts to collaborate seamlessly across the product lifecycle These tools are trusted globally to design validate and refine the products people rely on every day This transforms the design and engineering landscape freeing professionals to rethink and reinvent products beyond traditional constraints Our simulation software allows users to rapidly explore multiple design scenarios identifying the optimal solution without the need for costly and time-consuming physical prototypes Summary We are seeking a talented Technical Specialist to join our team at Hexagon Design Engineering based in Pune India This hybrid role offers the flexibility to combine in-office collaboration with remote work supporting a healthy work-life balance The position is split equally between customer support and software validation activities For 50 of the time the specialist will provide technical support to customers ensuring optimal use of our solutions and helping them achieve their goals This includes active engagement troubleshooting and participation in projects that demonstrate the value of our technologies to potential clients with support from the Product Development team and senior engineers abroad The remaining 50 will focus on the validation and verification of Digimat part of Hexagon s Materials solution portfolio Responsibilities include developing test examples to assess product quality before release and contributing to the maintenance of example manuals in close collaboration with the QA team Job Responsibilities As a Technical Specialist in the Technical Support group at Hexagon Design Engineering your responsibilities will include Customer Experience Support Ensuring an excellent experience for current and prospective customers using our software solutions Providing technical support remotely or on-site to assist with implementation and daily usage Delivering training sessions remote or on-site to help customers use our solutions effectively Reporting customer feedback and enhancement requests to the Product Management team Writing technical articles to enrich our online knowledge base and support self-service learning Contributing actively to discussions and problem-solving on our user forum Business Development Support Collaborating with the Sales team to introduce our solutions to prospects and understand their technical needs Demonstrating how our technologies address customer challenges through tailored presentations and use cases Solving documenting and presenting customer benchmark problems to showcase the value of our solutions Software Validation Collaborate with Development and Product Management teams to understand new requirements within an Agile framework Define test strategy and develop comprehensive test plans and reports Generate execute and automate test cases for Digimat based on the defined test plan Support new feature validation using real-world customer models across relevant domains Ensure all deliverables align with established Product Quality Metrics and Guidelines Mentor team members on nonlinear analysis topics as needed Qualifications MS or PhD in engineering with an emphasis on numerical simulation or material modelling Experience in technical support of engineering software is a plus Experience as presales engineer of engineering software is a plus Technical Functional Competencies Solid understanding of non-linear material modeling experience with plastic and composite materials is a strong advantage Understanding of finite element technology Experience on FEA codes like Marc Nastran Abaqus or LS-Dyna are a plus Comfortable with IT workplace Windows and Linux Experience in Machine Learning Artificial Intelligence solution is a plus Behavioral competencies Efficient time and project management with the ability to prioritize activities across multiple projects Problem solving skills Good communication skills Strong oral and written communication in English This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described It is intended to be used as a guide to start the employee working on appropriate company priorities The information contained in this job description is subject to change based on company priorities and may be amended at any time at the sole discretion of the Employer All changes are to be reviewed and acknowledged by management prior to approval Explore Life at Hexagon At Hexagon we re empowering an autonomous sustainable future through innovation in manufacturing intelligence simulation and automation Get to know our teams our culture and our technology through our social media channels Instagram hexagon mi hexagon ab LinkedIn Hexagon Manufacturing Intelligence YouTube Hexagon MI Hexagon AB Twitter X HexagonMI HexagonAB Facebook 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📌 Technical Specialist (India)
🏢 Hexagon
📍 India