Bikester Global is a fast-growing motorcycle gear and accessories brand selling online and offline The role involves handling queries resolving issues processing returns exchanges and ensuring a smooth post-purchase experience that builds customer trust and loyalty Key Responsibilities Customer Interaction Support Respond to customer queries via phone email WhatsApp and chat Guide customers on product selection size queries payment options and order tracking Handle order modifications cancellations returns and refunds smoothly Collect customer feedback and relay common concerns to improve service Post-sale Activities Assist with warranty claims or product service issues Share invoices shipping updates and return labels as needed Update CRM or order management systems with customer interactions Reporting Process Improvement Maintain logs of customer issues and resolutions Share weekly monthly support data and insights with the team Contribute to improving FAQs helpdesk documentation and internal SOPs Requirements Atleast 2 years of experience in customer support preferably in e-commerce or retail Strong written and verbal communication skills in English Empathy patience and ability to resolve issues with a customer-first mindset Basic Excel Google Sheets skills for data entry and reporting Proactive problem solver with attention to detail Job Type Full time Pay 28 000 00 - 30 000 00 per month Application Question s This is a full time role based at our Malad West office Are you okay with the commute What is your current previous monthly salary Experience Customer service 2 years Required Microsoft Excel 1 year Required Language English Required Hindi Required Work Location In person

📌 Senior Customer Service Executive (Maharashtra)
🏢 Bikester Global
📍 Maharashtra