9 - 12 Years 2 Openings Bangalore Chennai Trivandrum Role description Job Title Senior Functional Consultant Business Analyst - COTS Process Consulting Change Management Location Bangalore Trivandrum Chennai Employment Type Full-time Experience Level 9-14 years Job Summary We are seeking a highly skilled and proactive Senior Functional Consultant Business Analyst with experience in COTS implementations process consulting and change management The ideal candidate will possess a solid understanding of industry-specific domains technical concepts and project delivery frameworks You will be responsible for analyzing business requirements structuring solutions coordinating change initiatives and bridging the gap between business and technology teams to ensure successful solution delivery and adoption Key Responsibilities 1 Domain Solution Consulting Apply industry domain knowledge to contextualize and validate solutions assess domain-specific risks and align with client expectations Participate in requirement workshops identify gaps and recommend solutions aligned with KPIs and reporting frameworks Assess the completeness of business requirements and translate them into functional specifications 2 COTS Product Implementation Leverage working knowledge of COTS product features and customizations to design and configure modules or develop custom solutions Perform fit-gap analysis analyze customization needs and apply product best practices Provide training and knowledge transfer on functional modules and custom components to users and internal teams 3 Cross-Product and Implementation Expertise Use knowledge of competitive products and previous implementations to advise clients on best-fit solutions Relate own area of work to the overall project architecture identifying potential gaps risks and integration concerns 4 Technical Process Consulting Identify technical risks during coding and recommend mitigation strategies Develop HLD and guide LLD creation for junior team members build POCs to validate tools solutions Support process harmonization roadmap definition and lead client workshops independently 5 Change Management Adoption Support the development and execution of change management strategies aligned with project goals Identify and segment stakeholders facilitate engagement through interviews surveys and workshops Draft communication materials and support communication planning Track training effectiveness user adoption and change readiness using KPIs and feedback tools 6 Project Delivery Support Utilize project management tools and governance frameworks to manage small to medium-sized projects or modules Identify critical paths manage dependencies and develop escalation and communication protocols Track project metrics risks and resourcing estimates using standard estimation and planning models 7 Knowledge Management Create and enhance knowledge artifacts reusable assets and documentation per project needs Conduct knowledge transfer KT prepare training content and contribute to internal blogs whitepapers and wikis 8 Reporting Tools Management Use tools such as MS Teams SharePoint Miro and KyoFlow to support collaboration documentation and insights generation Assist in the preparation of reports dashboards and data visualizations for leadership and project teams Required Skills Qualifications Bachelor s or Master s degree in Business Information Technology or a related field 6-10 years of relevant experience in business analysis solution design COTS implementation or process consulting Strong knowledge of at least one industry vertical e g BFSI Healthcare Retail Manufacturing Demonstrated experience with COTS products and implementation models e g upgrades migrations enhancements Hands-on experience with requirement gathering estimation techniques solution structuring and stakeholder management Understanding of technical concepts HLD LLD creation and technical documentation Working knowledge of project management tools e g MS Project Excel and estimation models e g FP UCP Familiarity with change management frameworks like ADKAR and tools for change readiness and resistance monitoring Proficiency in tools such as Visio Jira Confluence SharePoint Miro MS Teams etc Nice to Have Certifications in CBAP PMP PROSCI ITIL or domain-specific tools products Experience in Value Stream Mapping BPM or process harmonization engagements Exposure to GenAI tools knowledge management platforms and automation solutions Knowledge of pricing and licensing models especially in FP value-based pricing projects Skills Ocm ocm knowledge GenAI About UST UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process

📌 Consultant I (Tamil Nadu)
🏢 UST
📍 Tamil Nadu