Asia Mysore Bengaluru As Product Configuration Manager will Engage with strategic projects to ensure Configuration Management and deliver required functionality within project timellines Client facing role that involves relationship management brand management and escalation handling skills Job responsibilities include but are not limited to Key Responsibilities Loyalty Program Configurations Lead and manage configurations related to points programs tiered programs loyalty programs and partnered programs ensuring they meet client specifications BRD Analysis Expertly analyze and interpret Business Requirements Documents BRDs to ensure all configurations align with business and client needs Team Leadership Mentoring Coach junior team members and share expertise in configuration management Ability to assess feasibility and provide actionable recommendations for configuration projects Requirement Gathering Communication Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks providing guidance and recommendations Testing and Quality Assurance Lead and oversee the testing and validation of configurations ensuring accuracy functionality and compliance with best practices before the go-live phase API Understand wrapping complex APIs into internal products ensuring seamless functionality and support for various configurations Go-Live Leadership Manage the entire configuration process including troubleshooting and final implementation ensuring a smooth transition to the go-live phase Process Improvement Identify opportunities for process optimization automation and enhancement of configuration practices contributing to the development of best practices Documentation Reporting Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders ensuring transparency and accountability Qualifications Extensive experience in managing complex configurations for internal products including points programs tiered programs loyalty programs and partnered program setups Basic understanding of API concepts Robust experience with Business Requirements Documents BRDs and the ability to translate complex business needs into detailed technical requirements Exceptional communication skills with the ability to liaise effectively with project managers clients and other stakeholders Demonstrated problem-solving abilities and attention to detail with a focus on delivering high-quality configurations Proven leadership and mentoring skills with experience guiding junior team members Expertise in testing validation and managing the go-live process for complex configurations Education and Experience Bachelor s degree in Computer Science BE B Tech Information Technology or a related field A Master s degree is a plus 4-5 years of experience in a configuration role Experience in the Salesforce Marketing Cloud Oracle Loyalty Cloud and loyalty program industries is preferred Job Requirement Loyalty Program Configurations Lead and manage configurations related to points programs tiered programs loyalty programs and partnered programs ensuring they meet client specifications BRD Analysis Expertly analyze and interpret Business Requirements Documents BRDs to ensure all configurations align with business and client needs Requirement Gathering Communication Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks providing guidance and recommendations Testing and Quality Assurance Lead and oversee the testing and validation of configurations ensuring accuracy functionality and compliance with best practices before the go-live phase API Understand wrapping complex APIs into internal products ensuring seamless functionality and support for various configurations Go-Live Leadership Manage the entire configuration process including troubleshooting and final implementation ensuring a smooth transition to the go-live phase Process Improvement Identify opportunities for process optimization automation and enhancement of configuration practices contributing to the development of best practices Documentation Reporting Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders ensuring transparency and accountability