Roles and Responsibilities Develop long-term and trusted relationships with key stakeholders at multiple-levels Cultivate a deep sense of confidence and engagement with clients Schedule regular meetings with clients key accounts to ensure they are satisfied with the offered product and services and made aware of recent engagement opportunities Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients Engage in seeking client feedback to gauge the customer satisfaction levels Drive forward company s customer satisfaction objective by encouraging empowering superior customer service and taking initiatives to deepen and strengthen the same Act as a point of contact for complaints and aid quick redressal of challenging situations Help business team up-sell or cross-sell services and products Manage retention and further scaling of AMC Business for all products in line with the targets defined from time to time Prepare and submit quotes to clients handle negotiations and finalize AMC Subscriptions while ensuring closure of agreements Gain in-depth functional knowledge of the company s flagship solution to impart trainings and conduct awareness programs for clients Collaborate with internal teams e g Business Team Client Support Team Banking Team Finance Team Senior Management to address customers needs Generate innovative ideas to support customers boost brand awareness and achieve retention goals Qualifications Graduates Professional Degree-holders Post Graduates desirous of a career in Client Relationship Management Alliances Proven work experience of 3 years as a Key Account Manager Client Relationship Executive or relevant role Experience in working with BFSI Industry preferred Proven ability to prioritize multiple responsibilities juggle multiple account management projects balancing client deliverables on multiple projects as well as internal obligations Problem-solving attitude Job Types Full-time Permanent Pay 60 000 00 - 65 000 00 per month Benefits Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location In person