At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life We are seeking a detail-oriented and technically skilled AI Quality Support Engineer to ensure the reliability performance and continuous improvement of our HR AI automation solutions This role focuses on supporting and validating AI-driven workflows and virtual agents built on platforms like Moveworks ServiceNow and Workday with a strong emphasis on LLM-based automation and employee experience quality As a Senior AI QA Engineer you will play a pivotal role in improving the reliability of automations to drive process optimization and increase efficiency for our stakeholders This role provides growth opportunities in AI Operations platform engineering and product enablement Responsibilities may include the following and other duties may be assigned Quality Assurance Testing Develop and execute test plans for conversational flows automation scripts and integrations across Moveworks and other agentic platforms Validate LLM responses for accuracy relevance and compliance with HR policies Perform regression testing and scenario-based validation for virtual agent updates and platform releases Monitor and troubleshoot automation failures misrouted intents and low-confidence NLP responses Support Incident Management Serve as Tier 2 3 support for AI automation platforms resolving escalated issues from HR operations and service desk teams Track and manage incidents bugs and enhancement requests using ITSM tools e g ServiceNow Collaborate with engineering and product teams to triage and resolve platform issues Monitoring Analytics Set up and maintain dashboards to monitor virtual agent performance resolution rates and user satisfaction Analyze logs transcripts and feedback to identify patterns and improvement opportunities Recommend tuning strategies for NLP models and automation logic based on data insights Work with Product Platform teams to drive end-to-end accountability and efficiency Documentation Enablement Maintain detailed documentation of test cases known issues and support procedures Create knowledge articles and training materials for HR and IT support teams Participate in UAT and release planning for new features and platform enhancements Required Knowledge and Experience Bachelor s degree in computer science Information Systems or related field 4 years of experience in QA support engineering or platform operations Experience supporting enterprise-grade AI or automation platforms Experience with Moveworks ServiceNow HRSD or similar agentic platforms Familiarity with LLMs prompt testing and conversational AI validation Understanding of RPA tools e g UiPath and automation workflows Proficiency in Python YAML JavaScript or scripting for test automation and log analysis Experience with API testing tools e g Postman and monitoring platforms e g Splunk ELK Knowledge of QA methodologies test automation frameworks and CI CD pipelines Strong analytical and troubleshooting skills Excellent communication and documentation abilities Preferred Skills Experience with HR systems e g Workday ServiceNow Exposure to NLP evaluation and model tuning ITIL or ServiceNow certification Familiarity with agile methodologies and DevOps practices Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits Compensation Medtronic offers a competitive Salary and flexible Perks Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage This position is eligible for a short-term incentive called the Medtronic Incentive Plan MIP About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 95 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary

📌 Senior Ai Quality & Support Engineer – Hr Automation Platforms (Telangana)
🏢 Medtronic
📍 Telangana