The Company PayPal has been revolutionizing commerce globally for more than 25 years Creating innovative experiences that make moving money selling and shopping simple personalized and secure PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy We operate a global two-sided network at scale that connects hundreds of millions of merchants and consumers We help merchants and consumers connect transact and complete payments whether they are online or in person PayPal is more than a connection to third-party payment networks We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services as well as the ability to transfer and withdraw funds We enable consumers to exchange funds more safely with merchants using a variety of funding sources which may include a bank account a PayPal or Venmo account balance PayPal and Venmo branded credit products a credit card a debit card certain cryptocurrencies or other stored value products such as gift cards and eligible credit card rewards Our PayPal Venmo and Xoom products also make it safer and simpler for friends and family to transfer funds to each other We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities as well as instant access to funds and payouts We also help merchants connect with their customers process exchanges and returns and manage risk We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade Our beliefs are the foundation for how we conduct business every day We live each day guided by our core values of Inclusion Innovation Collaboration and Wellness Together our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves each other and our communities Summary What you need to know about the role- SRE Labs part of PayPal s Site Reliability Engineering SRE organization is seeking a Staff Software Engineer to lead and shape our Generative AI GenAI practice In this high-impact role you ll architect and deliver scalable production-grade AI solutions ranging from intelligent chatbots to next-gen automation tools You ll bring deep engineering expertise and a passion for AI innovation to transform how PayPal builds resilient and intelligent systems This is a hands-on role with strategic reach you ll design build and lead AI-first platforms and services that redefine reliability engineering You ll work in a fast-paced agile environment alongside top-tier engineers product leads and business partners to bring meaningful customer-facing innovation to life Meet our team PayPal SRE is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable distributed fault-tolerant systems The SRE team works together to ensure a continuous improvement to optimize for capacity and performance SRE Labs enables innovation and builds enterprise-wide platforms to support Reliability Your way to impact In this role you ll drive the adoption of Generative AI across PayPal s Site Reliability Engineering organization by building intelligent scalable platforms like AI-powered chatbots and predictive systems that enhance system reliability and engineering productivity Your work will enable automation at scale reduce operational toil and deliver real-time insights that empower engineers across the business As a technical leader in SRE Labs you ll shape how reliability engineering evolves at PayPal influencing architecture best practices and product direction You ll be part of a collaborative high-performance team that brings cutting-edge technology into mission-critical environments Your day to day In your day to day role you will Lead the design and development of GenAI-driven platforms including intelligent chatbots AI copilots and automation tools for Site Reliability use cases Build and deploy machine learning models in production using technologies like Python LangChain LLM APIs OpenAI Anthropic Azure OpenAI Collaborate cross-functionally with product infrastructure and SRE teams to translate reliability pain points into scalable AI ML-powered solutions Develop scalable front-end and backend services using React js and Node js to build user-facing AI-powered applications and APIs Drive system design and architecture decisions that ensure scalability reliability and maintainability of AI platforms Mentor engineers share best practices and help evolve PayPal s GenAI strategy and engineering standards What do you need to bring- A Bachelor s or Master s degree in Computer Science Engineering or a related field or equivalent practical experience 8 years of experience designing developing and deploying AI ML solutions with a strong emphasis on LLMs chatbots and scalable architecture Proficiency in Python React js and Node js with hands-on experience building scalable applications and services Hands-on expertise with LangChain lang graph RESTful APIs and cloud platforms including deploying models in production Strong understanding of system design principles with experience architecting large-scale fault-tolerant distributed systems Solid knowledge of ML pipelines prompt engineering retrieval-augmented generation RAG and integration of LLMs with enterprise systems A proven ability to lead cross-functional projects mentor peers and influence technical direction while working in Agile fast-paced environments You have good analytical and problem-solving skills Strong verbal and written communication skills Flexibility and willingness to learn recent technologies and adapt quickly We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates Please don t hesitate to apply PayPal does not charge candidates any fees for courses applications resume reviews interviews background checks or onboarding Any such request is a red flag and likely part of a scam To learn more about how to identify and avoid recruitment fraud please visit https careers pypl com contact-us For the majority of employees PayPal s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace ensuring that you equally have the benefits and conveniences of both locations Our Benefits At PayPal we re committed to building an equitable and inclusive global economy And we can t do this without our most important asset-you That s why we offer benefits to help you thrive in every stage of life We champion your financial physical and mental health by offering valuable benefits and resources to help you care for the whole you We have great benefits including a flexible work environment employee shares options health and life insurance and more To learn more about our benefits please visit https www paypalbenefits com Who We Are To learn more about our culture and community visit https about pypl com who-we-are default aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex pregnancy sexual orientation gender identity and or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law In addition PayPal will provide reasonable accommodations for qualified individuals with disabilities If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at paypalglobaltalentacquisition paypal com Belonging at PayPal Our employees are central to advancing our mission and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued We are proud to have a diverse workforce reflective of the merchants consumers and communities that we serve and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal Any general requests for consideration of your skills please Join our Talent Community We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates Please don t hesitate to apply