Lead and maintain the ongoing client relationships for recurring services organize and manage recurring communication of client performance ensure our internal commitments are delivered with excellence that the customer outcomes are achieved and promote support additional value from our extensive line of solutions Assist and manage the client relationship through each of the lifecycle stages of Adopt Expand and Renew Help clients achieve faster time to value through onboarding and usage training explore opportunities to expand existing and leverage other services contribute to sales with upsell opportunities and minimize churn Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner Activities Ares of Responsibility includes - Serve as the primary point of accountability for assigned clients for Digital as well as non-digital recurring services Advise and develop client vision clearly define desired business outcomes and create a success plan Be in charge of renewal limit churn rate Identify possible pull through opportunities renewal cross and upselling with Service Bureau experts CSH Provide regular customer updates data insights performance issue trends QBRs etc Build out and track standard Customer Health Score Metrics Build maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption Ensure data quality of information captured in the contract for a smooth execution and renewal Ensure in particular that the entitled Installed Base is 100 attached to contract at contract start or renewal and during contract lifecycle Provide a feedback loop on potential offer improvements based on customer adoption direct input Identify users of SE Digital services offers secure customer satisfaction Drive usage and help accelerate customer value for each product service Ensure follow-up meetings with country Sales cover E2E opportunity process from lead to order Share and implement best practices to drive up realization of outcomes Main interactions -Sales closes the deal and hands off to Customer Success in the LANDphase FS IOT integration Mgr and CSH support in the Set-up and Onboarding in the ADOPTphase Sales receives the opportunities detected by CSH and CSMs in the EXPANDphase Sales supports in the RENEWstage depending on customer needs and complexity KPI s -Renewal Rate Customer churn rate NSS 90 Product adoption rate Customer health score Net Promoter Score NPS Upsell and cross-sell Referrals Conversion rate or trials Qualifications Qualifications - ExternalBachelor of Engineering degree preferred Knowledge of the large and critical electro-intensive industry ecoStruxure IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products Salesforce High commitment to the company s vision and values Excellent analytical skills and attention to detail Excellent communication skills both verbal and written Effective working in team environment Customer oriented Nurturing Farmer Characteristics Deep passion for making others successful Dynamic entrepreneur About Our Company Looking to make an IMPACT with your career When you are thinking about joining a new team culture matters At Schneider Electric our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values - Inclusion Mastery Purpose Action Curiosity Teamwork - starts with us IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient effective and sustainable world We are looking for IMPACT Makers exceptional people who turn sustainability ambitions into actions at the intersection of automation electrification and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one Become an IMPACT Maker with Schneider Electric - apply today EUR36 billion global revenue 13 organic growth 150 000 employees in 100 countries 1 on the Global 100 World s most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate and inclusion is one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do At Schneider Electric we uphold the highest standards of ethics and compliance and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics safety sustainability quality and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting hiring training transferring and promoting all qualified individuals regardless of race religion color gender disability national origin ancestry age military status sexual orientation marital status or any other legally protected characteristic or conduct

📌 Customer Success Manager (Karnataka)
🏢 Schneider Electric
📍 Karnataka