Job Title Onsite Technical Support Engineer Experience- 6 to 12 years Job Summary As an Onsite Technical Support Engineer you will be the face of our technical expertise providing direct hands-on support to our clients You ll be responsible for troubleshooting maintaining and optimizing companies solutions ensuring seamless and secure network access Responsibilities Onsite installation configuration and maintenance of Zero Trust Network Access solutions Diagnose and resolve technical issues related to network connectivity application access and security policies Provide clear and effective communication to clients ensuring they understand the solutions and processes Collaborate with remote support teams and engineers to escalate and resolve complex issues Document all support activities including issue resolution steps and client interactions Conduct training sessions for clients on products and best practices Stay up-to-date with the latest industry trends and product updates Qualifications Bachelor s degree in Computer Science Information Technology or a related field Proven experience in onsite technical support or field engineering preferably in network security Solid understanding of networking concepts protocols and security principles Hands-on experience with Linux server administration network troubleshooting configuration and installation Practical implementation experience with popular brands of security solutions such as Endpoint Detection and Response EDR Unified Threat Management UTM Next-Generation Firewall NGFW Security Information and Event Management SIEM Multi-Factor Authentication MFA Privileged Access Management PAM Privileged Identity Management PIM Excellent problem-solving and troubleshooting skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Job Type Full-time Pay 1 200 000 00 - 1 500 000 00 per year Work Location In person