At Wendor we re transforming the vending industry in India with our in-house designed tech-enabled smart vending machines already live in 70 cities and expanding rapidly We re a focused fast-growing team where everyone takes ownership and moves with purpose We re looking for a Support Executive who can ensure our customers get fast helpful and solution-oriented support when they face issues with our vending machines You ll act as the first line of communication with users resolve technical queries and coordinate with internal teams to ensure a smooth and reliable support experience Key Responsibilities Respond to customer issues related to vending machines via call WhatsApp or ticketing systems Provide quick resolutions within the defined TAT turnaround time Escalate issues that cannot be resolved at your level to the relevant internal teams engineering logistics etc and follow up until closure Visit customer sites when required especially in cases where remote troubleshooting isn t possible Log all customer interactions issue types and resolution steps clearly in the system Track open tickets and ensure nothing is left unresolved Work closely with the operations production and tech teams to ensure cross-functional issue resolution Identify patterns in support tickets and suggest improvements in support processes or product reliability Contribute to building a knowledge base or FAQ to help reduce repeat issues Maintain professionalism and empathy in all customer interactions Share regular updates on support trends escalations and feedback with the team Requirements 1-3 years of experience in customer or technical support preferably in a hardware or IoT product environment Robust communication skills spoken and written in English and Hindi Problem-solving mindset with a calm and empathetic approach Basic technical knowledge mechanical electrical is a strong plus Willingness to travel for field support when needed Experience using CRM or ticketing tools is preferred A team player who is organized reliable and takes ownership Location North-West Delhi in-office position Job Types Full-time Permanent Pay 11 048 54 - 30 274 44 per month Benefits Cell phone reimbursement Paid sick time Paid time off Provident Fund Schedule Day shift Monday to Friday Morning shift Weekend availability Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support Executive (Maharashtra)
🏢 Wendor Innovations Private
📍 Maharashtra