A Customer Relationship Executive is responsible for managing and nurturing relationships with customers to ensure their satisfaction and loyalty They serve as a point of contact for clients addressing inquiries resolving issues and providing tailored solutions to meet customer needs Responsibilities Customer Interaction Support Act as the primary point of contact for customers answering queries providing assistance and ensuring prompt resolution of issues through various channels phone email chat etc Relationship Management Build and maintain strong long-lasting relationships with customers by understanding their needs and providing personalized solutions Customer Retention Monitor customer satisfaction and identify opportunities to enhance the customer experience aiming to improve customer loyalty and reduce churn Problem Resolution Proactively address customer concerns and complaints working to resolve issues in a timely and effective manner while ensuring a positive customer experience Feedback Collection Reporting Gather customer feedback to identify trends and areas for improvement providing actionable insights to relevant teams for product and service enhancements Cross-Department Collaboration Work closely with sales marketing and product teams to ensure customer requirements are understood and met Job Types Full time Permanent Fresher Pay 8 000 00 - 10 000 00 per month Benefits Cell phone reimbursement Language English Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Relationship Executive (Kerala)
🏢 Sivaji Motors
📍 Kerala