Job OverviewQualifications Skills Education Bachelor s degree in Business Commerce or a related field Experience 3 years in customer service or client servicing preferably for FMCG clients in plastic manufacturing or packaging Industry Knowledge Solid understanding of FMCG supply chain dynamics and service expectations Skills Excellent communication and coordination skills Strong problem-solving abilities Proficiency in ERP systems CRM tools and MS Office Compensation Budget for this position is 8 to 10 Lacs all-inclusive Key ResponsibilitiesClient Relationship Management Serve as the primary point of contact for FMCG clients ensuring timely communication and issue resolution Build and maintain strong relationships with procurement supply chain and packaging teams at client organizations Order Management Fulfillment Coordinate end-to-end order processing from receipt to dispatch ensuring accuracy and timeliness Monitor production schedules and logistics to meet client delivery expectations Complaint Handling Resolution Address customer complaints related to product quality delivery delays or service issues Liaise with internal teams QA production logistics to resolve issues and implement corrective actions Documentation Compliance Ensure all client documentation POs invoices delivery notes is accurate and complete Support compliance with industry standards and client-specific requirements Forecasting Planning Work with clients to understand demand forecasts and align internal planning accordingly Track consumption patterns and suggest inventory strategies to avoid stockouts or overproduction Job Type Permanent Pay 75 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Service Executive (Maharashtra)
🏢 People Human Resource Development Foundation
📍 Maharashtra