Job Summary We are looking for a customer-focused and enthusiastic Floor Ambassador to represent our brand at the service center As a Floor Ambassador you will be the first point of contact for walk-in customers and play a key role in ensuring a seamless service experience You will guide customers resolve queries and maintain smooth communication between customers and service teams Key Responsibilities Greet and assist walk-in customers at the service center Understand customer concerns and route them to the appropriate technician or service advisor Maintain queue management and ensure minimal customer waiting time Educate customers on service processes estimated timelines and warranty policies Promote brand values by ensuring a positive and professional experience Handle basic troubleshooting and diagnostics before passing the device to the technical team Maintain cleanliness and customer comfort in the waiting area Gather customer feedback and escalate unresolved concerns to the service manager Maintain daily logs and share basic reports on customer flow and satisfaction Skills Qualifications 10 2 or Graduate preferred Minimum 1 year of experience in customer service or front-office roles preferably in electronics mobile industry Positive communication skills in English and local language Strong interpersonal and problem-solving skills Well-groomed with a pleasant personality Basic knowledge of smartphones and common service issues Preferred Experience Prior experience with brands Mobile Industry in a customer-facing role is an added advantage Job Type Full-time Pay 20 000 00 - 33 000 00 per month Schedule Day shift Work Location In person