1 Customer Outreach Inbound Calls Answering calls from customers and providing information or assistance based on their queries Outbound Calls Making calls to potential clients or existing customers for various purposes like sales promotions surveys or service reminders 2 Sales and Lead Generation Product Service Promotion Telecallers are often tasked with promoting the company s products or services They may need to convince leads to make purchases or take further action Cold Calling Calling prospective customers who have not shown interest yet introducing products services and generating interest Lead Qualification Assessing whether a potential lead is worth pursuing based on specific criteria like budget interest level etc 3 Customer Relationship Management Customer Support Offering support or troubleshooting to resolve customer issues complaints or queries Follow-Up Calls Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships 4 Data Entry and Record Keeping Updating CRM Systems Recording information about calls including customer details sales conversions feedback and follow-up actions Managing Databases Maintaining and updating customer or client databases 5 Meeting Targets and Reporting Sales Targets Achieving sales or call-related targets which may include quotas for successful conversions call volumes or customer satisfaction scores Reporting Preparing and submitting daily weekly or monthly reports about call statistics progress and outcomes 6 Providing Product Service Information Explanation of Products Services Providing clear and concise information to customers regarding the company s offerings pricing and benefits Clarifying Doubts Addressing any customer doubts or queries related to products services 7 Feedback Collection and Market Research Surveys and Feedback Conducting surveys to gauge customer satisfaction and gather insights about products or services Market Research Identifying market trends or customer needs that can inform business strategies 8 Handling Objections Overcoming Objections During sales calls telecallers need to address customer objections effectively by providing convincing answers and solutions Skills Required for a Telecaller Communication Skills Clear and confident speaking abilities to convey messages effectively Listening Skills Understanding customer needs by actively listening to their concerns Persuasion Skills Being able to convince customers to take action e g buy a product sign up for a service Problem-Solving Abilities Offering solutions to customer issues or complaints Patience Handling difficult calls and managing customer frustration calmly Tools Commonly Used CRM Software For managing customer interactions tracking calls and following up Dialers Automatic systems for dialing numbers and managing call queues Email and Messaging Systems To follow up on calls or provide additional information after conversations In summary a telecaller s job involves making or receiving calls promoting products or services handling customer queries managing databases and achieving sales or service-related goals Effective telecallers are typically skilled in communication problem-solving and customer service Job Types Full time Permanent Fresher Pay 9 000 00 - 14 000 00 per month Benefits Cell phone reimbursement Commuter assistance Internet reimbursement Work Location In person

📌 Receptionist And Telecaller (West Bengal)
🏢 PK TVS SERVICE CENTER
📍 West Bengal