A Front Office Associate s main responsibilities include greeting guests managing check-ins and check-outs handling reservations and providing excellent customer service They also manage phone calls and inquiries maintain a tidy reception area and assist with administrative tasks Here s a more detailed breakdown Guest Interaction Customer Service Greeting and welcoming guests Being the first point of contact they create a positive first impression by greeting guests warmly and professionally Handling check-in and check-out Verifying reservations processing payments and issuing room keys efficiently Answering inquiries and providing information Offering information about hotel amenities local attractions and services according to me Managing guest complaints and concerns Listening to and resolving guest issues promptly and effectively ensuring a positive experience Administrative Operational Tasks Managing reservations Handling bookings cancellations and modifications while maintaining accurate records Handling phone calls and messages Answering incoming calls taking messages and directing calls to the appropriate staff or department Maintaining the reception area Ensuring the reception area is clean organized and presentable at all times Managing mail and deliveries Receiving sorting and distributing mail and packages Assisting with administrative tasks Data entry filing and other general office duties Coordinating with other departments Communicating with housekeeping maintenance and other departments to fulfill guest requests Maintaining guest information Ensuring accurate and up-to-date records of guest information Handling payments Processing payments managing cash floats and coordinating with accounting for financial reporting Following safety and security procedures Maintaining visitor logs and ensuring the security of the reception area Key Skills Excellent communication and interpersonal skills Essential for interacting with guests and colleagues Strong organizational and multitasking abilities Required for managing various tasks and responsibilities Proficiency in using hotel software and technology Crucial for managing reservations guest information and other administrative tasks Problem-solving and conflict-resolution skills Needed for handling guest complaints and resolving issues Professionalism and a customer-eccentric approach Significant for creating a positive guest experience according to Job Type Full-time Pay 8 086 00 - 12 612 43 per month Benefits Food provided Provident Fund Schedule Rotational shift Supplemental Pay Yearly bonus Work Location In person

📌 Front Office Associate (Orchha)
🏢 Hotel Raj Mahal
📍 Orchha