VOIS Intro About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone VOIS Centre Intro About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Role Related Content Role specific Role entities to understand end-to-end activities in Order to Cash process with following skills Accounting knowledge Excel knowledge for reconciliation creating reports Good communication both verbal and written Experience in Collections Outbound calling Analytical skills to trouble shot customer queries The primary responsibility of the Collections analyst will be to handle outbound calls to customers with outstanding balances providing them with information about their accounts and working with them to resolve any issues The role requires excellent communication skills a strong customer service orientation and the ability to handle sensitive financial information with discretion In addition to making outbound calls the analyst will be responsible for documenting all interactions with customers updating account information in our systems and following up on any promises or commitments made during calls They will also need to work closely with other departments to ensure that customer issues are resolved in a timely manner This position requires a high level of organization and attention to detail as well as the ability to work independently and manage multiple priorities The ideal candidate will have previous experience in collections or a related field and a proven track record of meeting or exceeding performance targets Provide support to local market and ensure Audit requirement are met at all time Compile deliver and analyse reports as needed and provide proposals for corrective actions where necessary within the required business unit Solid knowledge in ERP function preferable roles Microsoft Office experience required Solid Analytical and Problem-solving skills required Ability to recommend and design best-practice solutions to identified requirements Excellent communication skills required verbal and written Engagement is must with key stakeholder management More open and transparent lines of communication required VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Excellent Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey