DHL is the world s leading logistics group We are present in 50 different countries territories where we employ over 180 000 employees By joining DHL Supply Chain you are joining a company that offers limitless opportunities to grow We re proud of our supportive work setting where employees are given the tools and training they need to learn grow and succeed Driving employee engagement productivity and retention across the globe We pride ourselves on promoting a workplace where people come first Job Overview The RT Supervisor is responsible for managing the return processes for goods ensuring that returns are processed accurately and efficiently This role involves coordinating with various departments managing a team and implementing best practices in reverse logistics Key Responsibilities Supervision of Return Processes Oversee the return of products from customers or retail locations to vendors or warehouses Ensure that all returns are processed in compliance with company policies and vendor agreements Team Leadership Manage and lead the returns team including training scheduling and performance evaluations Foster a positive work environment that encourages teamwork and high performance Inventory Management Maintain accurate records of returned items and oversee inventory control processes related to returns Conduct regular audits of returned inventory to ensure accuracy and compliance Coordination with Vendors and Departments Communicate with vendors regarding return authorizations shipping logistics and any issues related to returned goods Collaborate with other departments e g customer service warehouse operations to facilitate smooth return processes Data Analysis and Reporting Analyze return data to identify trends issues and opportunities for process improvement Prepare reports on return metrics including volume reasons for returns and recovery rates Process Improvement Identify opportunities for improving return processes and workflows to enhance efficiency and reduce costs Implement best practices and standard operating procedures for handling returns Customer Service Ensure a high level of customer service by addressing inquiries and concerns related to returns promptly and professionally Gather feedback from customers to improve the return process

📌 Rt Supervisor (Maharashtra)
🏢 Dhl
📍 Maharashtra