Main Roles of an Education Counselling - Customer Support Executive 1 Student Counselling Guidance Understand students educational background interests and career goals Provide information about available courses certifications and training programs Suggest the right course based on student needs and eligibility Help students understand career scope and job opportunities 2 Customer Support Communication Handle incoming calls walk-ins WhatsApp and email inquiries Respond politely and professionally to student parent questions Resolve doubts regarding courses fees duration schedules and placements Maintain strong follow-up until the admission is completed 3 Admission Coordination Explain admission procedures clearly Assist students in filling application forms and documentation Coordinate with faculty or admin for batch scheduling Ensure smooth onboarding of current students 4 Sales Target Achievement Convert inquiries into admissions lead conversion Maintain records of daily inquiries and admissions Work with the management to achieve monthly admission targets Participate in marketing activities seminars outreach campaigns 5 Relationship Management Build trust with students and parents Provide after-admission support and collect feedback Maintain long-term relationships for referrals 6 Administrative Support Manage student data and update CRM excel sheets Prepare daily reports and share with the management Coordinate with trainers for class updates or issues 7 Behaviour Professionalism Maintain a positive attitude and good communication skills Be patient friendly and problem-solving oriented Represent the institute professionally at all times Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Admission Counsellor (Tamil Nadu)
🏢 SSL EDUCATION
📍 Tamil Nadu