Key Responsibilities 1 Administration and General Operations Oversee day-to-day non-clinical activities including front desk admissions billing medical records and discharge processes Coordinate interdepartmental activities to ensure seamless patient flow and operational efficiency Ensure compliance with hospital policies protocols and regulatory requirements 2 Facility Management Supervise housekeeping maintenance engineering and security teams Ensure the upkeep of hospital infrastructure equipment utilities e g power HVAC water and sanitation standards Coordinate with biomedical engineering for maintenance of non-clinical equipment 3 Support Services Management Manage services such as food and nutrition transport linen and laundry and waste disposal Ensure timely and hygienic delivery of patient meals and staff cafeteria operations Oversee biomedical and hazardous waste management in compliance with environmental and safety standards 4 Vendor and Contract Management Identify onboard and manage third-party service providers e g security housekeeping outsourced diagnostic services Negotiate and monitor service level agreements SLAs Evaluate vendor performance and ensure quality and cost-effectiveness 5 Budgeting and Cost Control Prepare annual budgets for non-clinical departments Monitor operational expenses and implement cost-saving measures without compromising service quality Optimize resource utilization and inventory management 6 Human Resource Oversight Non-Clinical Staff Recruit train and supervise non-clinical staff such as receptionists housekeeping personnel and administrative officers Ensure continuous training staff engagement and performance evaluations Promote a patient-centric and professional work culture 7 Quality Assurance and Compliance Work with quality teams to maintain NABH JCI or other accreditation standards in non-clinical areas Monitor and audit safety hygiene and infection control practices in support departments Implement corrective actions based on incident reports and audits 8 Patient Experience Management Collaborate with clinical and service excellence teams to improve patient satisfaction Handle grievances related to non-clinical services promptly and effectively Support implementation of feedback mechanisms and service improvement plans 9 Emergency and Risk Management Be part of the hospital s disaster preparedness and emergency response team Ensure all non-clinical systems are operational during emergencies fire power failure etc Conduct periodic safety drills in coordination with clinical and administrative leaders 10 Strategic Planning and Innovation Contribute to strategic decision-making with insights from operations data Lead process improvement initiatives using Lean Six Sigma or similar methodologies Adopt technology and automation to enhance service delivery and efficiency Reporting Structure Reports to Hospital Director CEO Job Types Full time Permanent Pay 45 000 00 - 65 000 00 per month Benefits Provident Fund Schedule Day shift Education Bachelor s Required Experience Hospital 5 years Required Work Location In person