1 Operations Management Oversee day-to-day cafe operations ensuring efficiency and service excellence Ensure adherence to SOPs for food preparation hygiene and service Monitor inventory levels maintain stock of raw materials and reduce wastage Maintain cafe ambiance cleanliness and safety standards at all times Ensure equipment is well-maintained and report any breakdowns for timely repair 2 Sales Customer Service Greet customers handle queries and resolve complaints professionally Maintain high standards of customer service to increase customer retention Drive sales through upselling promotions and customer engagement activities Evaluate customer feedback to improve cafe operations and service quality 3 Staff Management Recruit train supervise and schedule cafe staff Conduct staff performance reviews and coaching to ensure productivity Ensure staff follow grooming hygiene and behavior standards Prepare weekly duty rosters and manage attendance discipline 4 Financial Reporting Manage cafe P L including sales cost control and profit targets Monitor cash handling billing and daily sales reconciliation Reduce operational expenses and food cost without compromising quality Submit daily weekly monthly reports to management 5 Compliance Standards Ensure FSSAI hygiene and safety standards are followed at all times Maintain statutory compliance and documentation as per company norms Conduct regular audits of cafe hygiene stock and service quality Skills Competencies Required Strong leadership and people management skills Excellent communication and customer service skills Problem-solving and decision-making ability Ability to work under pressure and multitask Knowledge of cafe operations food service and inventory management Basic computer skills Excel POS email reporting Job Types Full time Permanent Pay 18 000 00 - 23 000 00 per month Benefits Food provided Paid sick time Provident Fund Work Location In person