About Zwayam Zwayam is India s most popular SaaS based hiring platform started by industry practitioners and meant for large and mid-market enterprises Starting in 2015 Zwayam s core value has been to bring simplicity to the way companies use enterprise applications From starting in a coffee shop we have now grown our family into a 100 member solid team spread across Engineering Product Sales Marketing functions based in HSR Layout Bangalore Zwayam was acquired by Info Edge the parent company of Naukri com in June 2021 and continues to operate with an independent identity JOB DESCRIPTION Zwayam is seeking an experienced Program Manager - Recruitment Domain Specialist to support complex enterprise implementations of our Talent Acquisition platform This role requires a deep understanding of recruitment processes across India and global markets exceptional stakeholder and escalation management skills and the ability to orchestrate delivery across cross-functional teams The ideal candidate brings strong program management discipline hands-on recruitment domain expertise and proven experience managing enterprise customers through end-to-end technology deployment Key Responsibilities Recruitment Domain Expertise Act as the subject-matter expert on recruitment workflows across India and other global geographies e g Middle East SEA US Europe where applicable Guide customers on best practices in sourcing screening assessments offer management compliance and recruitment operations Translate customer hiring needs into functional platform configurations and process designs Evaluate recruitment metrics and funnel performance to suggest optimization opportunities Stakeholder Escalation Management Build trust-based relationships with C-level HR leadership TA leaders and operational stakeholders Serve as the primary point of contact for escalations ensuring proactive communication and timely resolution Facilitate governance forums cadence calls and steering committee updates Manage expectations across internal and client teams maintaining transparency and control Communication Change Management Drive customer readiness training and change adoption programs Create and deliver executive presentations solution blueprints and walkthroughs Ensure clients understand solution capabilities limitations and recommended operating models Continuous Improvement Capture customer feedback and partner with Product to drive enhancements Identify recurring issues or bottlenecks and drive internal process improvements Contribute to playbooks templates best-practice documents and standardized delivery frameworks Additional Responsibilities as and if assigned Program Delivery Management Lead end-to-end implementation of Zwayam s recruitment platform for enterprise clients Define delivery plans milestones risks and dependencies ensuring on-time high-quality execution Drive cross-functional alignment with Product Engineering Customer Success and Support teams Ensure adherence to implementation methodology governance and quality standards People Leadership Lead and mentor a team of Implementation Specialists Foster a culture of ownership accountability and continuous improvement Support workload management capability development and performance improvement initiatives Required Skills Experience Must-Have 7-12 years of experience in Program Management Implementation Talent Acquisition Operations and or HR Technology Strong knowledge of recruitment processes in India exposure to global hiring practices e g compliance hiring cycles labour nuances Proven experience managing enterprise-level customers and multi-stakeholder environments Excellent escalation management and conflict resolution skills Strong analytical problem-solving and decision-making abilities Experience leading teams or managing cross-functional groups Outstanding verbal and written communication skills Good-to-Have Experience implementing HRTech ATS CRM or Talent Acquisition platforms Knowledge of recruitment funnel metrics automation workflows and integration scenarios HRMS background verification assessments etc PMP Prince2 Agile certifications advantage but not mandatory Experience working in SaaS or product-based companies Education Bachelor s degree required MBA or equivalent preferred What You ll Love About Working at Zwayam Digital Opportunity to influence how top enterprises hire at scale A collaborative high-ownership culture with space to innovate and lead Work with cutting-edge recruitment technology and a rapidly growing product ecosystem Department Implementation Skills Required Implementation Talent Acquisition Recruitment Years Of Exp 7 to 12 Years Designation Program Manager - Implementation

📌 Program Manager – Recruitment Domain Specialist (Bengaluru)
🏢 Info Edge
📍 Bengaluru