Summary We are seeking a Support Engineer to help customers integrate and adopt Ethos Design System EDS The Support Engineer for EDS is the first line of technical enablement for our adopting teams You are a developer who loves to solve problems Working within a cross-functional team of Architects LSD Lead System Designers Developers and DevOps you assist product teams in debugging their integration issues creating code samples and proving that EDS works in their workplace You do not just answer questions you build the proof of concepts POCs that give teams the confidence to adopt our platform About EDS EDS is the unified digital platform that powers GE HealthCare s global software portfolio It serves as a comprehensive library of reusable UI components design patterns and accessibility standards that bridge the critical gap between User Experience UX and Engineering By fostering a philosophy of reduce reuse and recycle EDS enables hundreds of product teams to eliminate redundant coding and design work We provide the foundational building blocks that ensure our clinical and operational applications are intuitive consistent and accessible allowing teams to focus on patient safety The Mission Scale and Empowerment We are in a phase of hyper-growth scaling from 15 adopting products to over 100 This requires a leader who thinks like a founder You must look beyond simple backlog management to think about scale growth and empowerment You will build a self-service ecosystem that allows teams to move rapid without breaking the consistent standards required for patient safety and accessibility Core Responsibilities 1 Integration Assistance Debugging Technical Guidance Assist customers in integrating EDS components into their applications You troubleshoot real world implementation issues often debugging code in React or Angular environments to find the root cause Defect Resolution Collaborate with the core development team to fix defects found by customers You don t just report bugs you help fix them and verify the solution Cross-Framework Validation Validate that components behave correctly across multiple frameworks React Angular You ensure that a component works as well in a legacy Angular app as it does in a modern React one 2 Prototyping Enablement Rapid Prototyping Develop quick proof-of-concepts POCs using BrowserStack or AI-assisted tools to demonstrate how to use EDS components to solve specific UI challenges Documentation Write integration guides FAQs and How-To articles You translate complex technical behaviors into clear instructions that allow customers to help themselves 3 Cross-Functional Collaboration Team Ecosystem Work daily within a cross-functional team comprising Architects LSD Lead System Designers Developers and DevOps You bring the customer s perspective to technical discussions Code Quality Participate in code reviews and contribute to the maintenance of the EDS codebase You ensure that the fixes and features you implement meet the team s high quality standards Key Competencies Soft Skills Customer Service Mindset You treat internal developers as valued customers You approach every ticket with empathy patience and a genuine desire to help them succeed Critical Thinking Problem Solving You do not just apply band-aid fixes You investigate the root cause of issues asking probing questions to understand why an integration is failing before offering a solution Communication Skills Excellent written and verbal communication You can explain complex technical concepts to non-technical stakeholders and keep customers updated on the status of their requests without using jargon Organization Skills Ability to manage a queue of competing priorities You are highly organized ensuring that no ticket falls through the cracks and that every customer receives a timely response Qualifications Experience 3-5 years of experience in front-end development and technical support engineering UX Collaboration Mandatory 3 years of experience working with UX Designers You must be comfortable bridging the gap between design specs and technical implementation Technical Stack Mandatory Strong proficiency in JavaScript TypeScript HTML5 and CSS3 Mandatory Familiarity with Lit for Web Component development Preferred Hands-on experience with BrowserStack for cross-browser testing Nice to Have Strong proficiency in Angular and React js Tooling Process Ability to create rapid prototypes using modern tools and frameworks Experience with Git CI CD pipelines and Agile development practices Education Bachelor s degree in Computer Science Engineering or related field Work Schedule This role reports to leadership in the United States Central Time You must be willing to work flexible schedule to ensure significant overlap with US leadership and stakeholders for strategic planning and reviews Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law We expect all employees to live and breathe our behaviors to act with humility and build trust lead with transparency deliver with focus and drive ownership - always with unyielding integrity Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities Our salary and benefits are everything you d expect from an organization with global strength and scale and you ll be surrounded by career opportunities in a culture that fosters care collaboration and support LI-Hybrid LI-MP2 Additional Information Relocation Assistance Provided No

📌 Software Engineer - Support (Bengaluru)
🏢 GE Healthcare
📍 Bengaluru