We are looking for passionate dedicated professionals to join our team As part of The work allies you will be key in delivering exceptional customer support over email and chat You ll be part of a dynamic team that values innovation quality and efficiency helping our clients scale while improving their bottom line Roles Responsibilities Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through email and live chat support channels Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Maintaining Email Templates Creating or updating standard email response templates for common inquiries or tasks Gathering feedback from customers through email and using it to improve service quality or resolve recurring issues Ensuring that each customer email is handled with empathy and professionalism aiming to leave a positive impression and promote customer satisfaction Continuously monitor and improve performance metrics for client accounts ensuring quality standards are met What s in it for you Competitive salary Great benefits package Qualified growth opportunities with the chance to learn from many different functions A fun and inclusive workplace Shift - Night Shift Skills Qualifications Strong communication and problem-solving skills Minimum 2 year of experience in customer support email and chat Knowledge of business process outsourcing and or co-outsourcing is an advantage Ability to work in a fast-paced deadline-driven environment Education UG PG must Fluent English Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person