Job Summary We are seeking a Customer Service Representative CSR to provide exceptional support to our customers The ideal candidate will have strong communication skills a problem-solving mindset and a commitment to delivering excellent service Key Responsibilities Respond to customer inquiries via phone email chat or in person Provide accurate information about products services and company policies Resolve customer complaints and issues efficiently and professionally Process orders returns and exchanges as needed Maintain customer records and update account information Escalate complex issues to the appropriate department Follow company guidelines and policies while handling customer interactions Collaborate with team members to improve service processes Gather and analyze customer feedback for continuous improvement Required Skills Qualifications At least 18 years old Previous experience in customer service or a related field is a plus Excellent verbal and written communication skills Strong problem-solving and critical-thinking abilities Ability to work in a fast-paced workplace and handle multiple tasks Proficiency in computer applications CRM software Microsoft Office etc Patience and empathy when dealing with customers Ability to work flexible shifts including evenings weekends and holidays Preferred Qualifications Bilingual skills if applicable Experience in a call center or customer support role Knowledge of the company s industry products or services Benefits Competitive salary and performance bonuses Health dental and vision insurance Paid time off and holidays Employee discounts and perks Career growth and development opportunities

📌 Customer Service Representative (Karnataka)
🏢 Concentrix
📍 Karnataka