Work Schedule Standard Mon-Fri Environmental Conditions Adherence to all Good Manufacturing Practices GMP Safety Standards When you re part of the team at Thermo Fisher Scientific you ll do important work Surrounded by collaborative colleagues you ll have the support and opportunities that only a global leader can give you Our respected growing organization has an outstanding strategy for the near term and beyond Take your place on our robust team and help us make significant contributions to the world Position Summary To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth Crucial Duties and Responsibilities Lead and own the Project Management Team and Order Processing Team Provide guidance support and direction to ensure team efficiency and develop a collaborative team environment Mentoring coaching training career development and harness Team Leaders leadership Develop training curriculum to enhance the skills and knowledge for client services team and encourage ongoing learning development Maintenance and Communication of clinical study databases that includes internal pricing contracts customs and regulatory updates Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources staffing and otherwise Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements These include alerting of time critical shipments project database integrity and accurate shipment and inventory performance reporting Resolve issues and ensure service recoveries are well supervised documented and closed in a timely manner Continuously review and optimize processes to improve efficiency and effectiveness Review and improve distribution supplier performance packaging solutions and business-related supplies Collaborate and coordinate with Business Development in RFQ RFI management and closing sales Develop responses to RFQ RFI s and other business enquiries for existing customer Closely liaise coordinate with offices across the region to ensure exchange of market and customer information and to maintain similar service and quality offerings Minimum Requirements Qualifications Bachelor s Master degree in Pharmacy with a minimum of 10 15 Years of relevant service validated experience in Clinical Trial Logistics Supply Chain or Customer Service industry Excellent written and verbal communication skills Possess knowledge and experience in handling customer s expectation Potential to work on a variety of different projects simultaneously Show efficiency under strict time pressure and handle multiple tasks Meticulous attention to detail Computer Literate and can efficiently use various Microsoft Office applications Ability to work independently and resolve problems projects by exercising independent decision making Diligent with a focus on accuracy and quality Additional preferences Professional project management supply chain certification Benefits We offer driven remuneration annual incentive plan bonus healthcare and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects We offer an exciting company culture that stands for integrity intensity involvement and innovation Our Mission is to enable our customers to make the world healthier cleaner and safer Watch as our colleagues explain 5 reasons to work with us As one team of 100 000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research tackle sophisticated scientific challenges drive technological innovation and support patients in need StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued

📌 Head - Client Services And Project Management (Gujarat)
🏢 Thermo Fisher Scientific
📍 Gujarat