Business Impact Operates according to required operational excellence and proven practice standards throughout all sales stages activities tools of record e g pipeline updates time tracking Proactively manages business and technical risks adapts methodology and applies governance principles to identify communicate and minimize business and technical risks Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers ensuring alignment with business priorities and goals Delivers solutions in line with company methodologies e g product offerings such as value-based deliverables VBDs advice training technical validation ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets Leveraging knowledge of change management proven practices and or involving the change management team proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption usage Guides customers partners towards a well-architected e g secure resilient artificial intelligence AI -enabled and cost- and performance-optimized solution to increase retention and expansion opportunities Provides feedback to Unified Delivery Team on VBDs to refine and further develop content Actively listens to and respectfully challenges customers partners building trust to then advocate for alternative architectures solutions approaches that shape and or enhance customer requirements Identifies and evaluates industry trends e g customer industry verticals information technology IT industry gathers customer partner insights e g feedback around technical preferences environments business needs competitive landscape and maps existing architecture and digital transformation solutions to customer partner business outcomes Proactively identifies escalates and mitigates blockers using appropriate tools and processes to accelerate solution deployment value realization and usage consumption Applies business technical industry and or enterprise knowledge to architecture or support projects to meet business and information technology IT requirements and resolve identified constraints Customer Centricity Proactively acts as the voice of the customer partner sharing ideas feedback insights success stories and strategic technical input with Engineering teams Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems Identifies patterns of feedback across customers partners territories industries and leverages them to develop strategic and actionable insights Presents business cases to program managers to influence product roadmaps decision making bug fix prioritization and own and drive initiatives as appropriate Builds relationships with technical decision makers TDMs and helps build the bridge between TDMs and business decision makers BDMs Independently interacts as needed with customers partners Chief Information Officer CIO Chief Information Security Officer CISO and other C-level CXO roles to bridge understanding of security compliance operational and risk requirements across BDMs TDMs CIO and CISO teams appropriately engaging additional subject matter experts when deeper expertise is required Drives self and guides other team members to focus on customer partner experience through efficient delivery and ensuring a seamless and connected customer experience Defines customer partner conditions of success by leveraging an understanding of customer goals Anticipates and addresses customer partner dissatisfaction and unmet needs and executes strategies to improve customer experience value realization and acceleration of transformation Partner Specialization Identifies and prioritizes several opportunities that align with revenue goals and orchestrates growth of solution utilization pipeline with partners Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support Understands solution area-specific market opportunities e g competitor insights and collaborates with Global Partner Solutions GPS business stakeholders to lead and execute initiatives to translate opportunities into actions Proactively guides and supports partners in developing repeatable offerings practices products and solutions Advises the partner throughout initial strategic customer implementations Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and or accreditations based on demand Role models technical readiness both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit CSU corporate initiatives e g security resilience AI and influences team to drive their own technical readiness Acts as a mentor leading readiness and upskilling activities in the team organization by educating colleagues on technical and non-technical concepts and sharing proven practices Proactively identifies gaps through delivery communicates those gaps to relevant team members and internal external stakeholders and connects gaps and patterns across business and technology areas that drive changes and improvements to products IP both existing and recent technologies and or processes practices that enable solutions to scale across customers Provides thought leadership and innovation to customers partners and internal communities at the local level Bachelor s Degree in Computer Science Information Technology Engineering Business Liberal Arts or related field AND 4 years experience in cloud infrastructure technologies information technology IT consulting support systems administration network operations software development support technology solutions practice development architecture and or consulting OR equivalent experience Bachelor s Degree in Computer Science Information Technology Engineering Business Liberal Arts or related field AND 8 years experience in cloud infrastructure technologies information technology IT consulting support systems administration network operations software development support technology solutions practice development architecture and or consulting OR Master s Degree in Computer Science Information Technology Engineering Business Liberal Arts or related field AND 6 years experience in cloud infrastructure technologies technology solutions practice development architecture and or consulting OR equivalent experience 4 years experience working in a customer-facing role e g internal and or external 4 years experience working on technical projects on Power Platform Copilot Studio and similar technologies Technical Certification in Cloud Power Platform Copilot Studio and similar technologies This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled

📌 Cloud Solution Architect - Power Platform (Bengaluru)
🏢 Microsoft
📍 Bengaluru