Guest Relation Executive Location Aza Fashions - Santacruz Mumbai Experience Required Minimum 2 years Employment Type Full-time In-Store Role About Aza Fashions Aza is India s leading luxury fashion destination curating the finest designer wear across womenswear menswear accessories and bridal couture Our Santacruz store is known for its premium shopping experience personalised styling and exceptional customer service Role Overview The Guest Relation Executive will be the first point of contact for customers entering the store responsible for creating a warm welcoming and seamless luxury experience This role requires excellent communication customer handling skills and the ability to coordinate with the sales and operations teams to ensure customer delight Key ResponsibilitiesCustomer Experience Hospitality Greet and welcome all guests with warmth and professionalism Assist customers with check-in check-out for appointments or trials Offer refreshments and ensure customers are comfortable during their store visit Maintain a high standard of hospitality aligned with Aza s luxury brand ethos Store Coordination Maintain daily appointment schedules and coordinate with stylists sales consultants Manage customer flow during peak hours and ensure timely assistance Support in handling VIP clients and ensuring personalised attention Communication Support Handle incoming calls inquiries and walk-in queries efficiently Provide accurate information about designers collections and store services Coordinate with backend teams for order updates trial management and customer follow-ups Store Ambience Presentation Ensure lobby front desk area is clean organised and aesthetically aligned with brand standards Maintain guest logs feedback records and daily reports Customer Issue Resolution Address any customer concerns politely and escalate to the Manager when required Ensure quick and smooth resolutions to enhance customer satisfaction Requirements Minimum 2 years of experience in Guest Relations Front Office Hospitality or retail luxury environment Excellent communication skills - spoken English and Hindi Solid customer service orientation with a pleasant personality Ability to handle high-pressure situations and multitask Well-groomed professional appearance as per luxury brand standards Prior experience in luxury retail fashion hotel front desk or premium service industry preferred Job Types Full-time Internship Language English Preferred Work Location In person

📌 Guest Relation Executive (Maharashtra)
🏢 Leading
📍 Maharashtra