Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Cisco NAC Support - L2 Engineer Monitor the performance and health of the NAC solution including authentication authorization and enforcement processes Investigate and troubleshoot issues reported by users or detected through monitoring tools Ensure daily backup Troubleshooting access related issues due to NAC policies Prepare daily weekly monthly half yearly yearly compliance as per HSL requirement Review monitoring alerts for availability and performance Modification deletion addition of rules routes policies as per requirements from HSL Provide audit evidence as and when required Assist OEM HSL Project team in product upgrade maintenance activities Log analysis and reporting using native tool Capacity management Incident management Change management process need to be followed Service window for this engagement is 16 6 Two shifts In absence of onsite resource there should be an immediate replacement of the resource Analyze logs and alerts to identify security incidents policy violations or network anomalies Respond promptly to incidents related to network access security policy enforcement or endpoint compliance Implement corrective actions to mitigate security risks such as isolating non-compliant devices or blocking unauthorized access Maintain and update access control policies based on organizational requirements security best practices and compliance standards Review and refine authentication methods authorization rules and endpoint posture assessment criteria as needed Provide technical support and guidance to end-users IT staff and system administrators on NAC-related issues Assist users with device registration network configuration and troubleshooting connectivity problems Manage software updates and patches for NAC components ensuring that the solution is up to date with the latest security fixes and enhancements Perform configuration changes and optimizations to improve the performance and security posture of the NAC solution Maintain accurate documentation of NAC configurations policies and procedures Generate regular reports on NAC performance security events compliance status and incident response activities for management review and audit purposes Collaborate with cross-functional teams including network engineers security analysts and system administrators to address complex NAC-related issues and projects Communicate effectively with stakeholders to provide updates on NAC operations issues and project statuses End user support if any issue due to firewall policies Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is part of NTT Group which invests over 3 billion each year in R D Equal Chance Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please