bout NMG Technologies NMG Technologies is a global full-cycle software development company helping businesses build scalable high-performance digital solutions With a strong focus on delivery excellence innovation and client satisfaction we work across industries with clients ranging from startups to Fortune 500 companies We are currently seeking a dynamic and client-focused Client Success Executive to join our growing Delivery team If you are passionate about building strong client relationships and ensuring project success this could be the perfect role for you Key Responsibilities Client Onboarding Welcome and onboard new technology clients including facilitating project kickoff meetings and walking clients through project scope and milestones Relationship Management Maintain proactive communication and relationship cadence with clients throughout the software development lifecycle to ensure satisfaction and trust Feedback Upselling Regularly gather client feedback monitor satisfaction levels and identify opportunities for scope expansion referrals or upsell opportunities Manage and analyze post-delivery satisfaction surveys and client reviews Work with internal teams to resolve any issues and improve delivery outcomes Key Performance Indicators KPIs Post-Delivery Follow-up 100 Onboarding Checklist Completion Ensure all onboarding processes are executed and documented for every new client Client Satisfaction Score 80 Maintain high satisfaction levels through excellent service and communication 1-2 Referrals or Upsells per Quarter Contribute to business growth by identifying and converting potential upsell and referral opportunities Ideal Candidate Profile Experience 2-4 years of experience in a client-facing role within software project environments Communication Solid verbal and written communication skills Comfortable engaging with both technical and non-technical stakeholders globally Client-Centric Approach Proven ability to understand client needs manage expectations and deliver outstanding service Experience working with cross-functional teams including project managers developers and QA engineers Familiarity with software development processes and lifecycle is a must Why Join NMG Technologies Collaboration Tech Understanding Work with a collaborative and innovation-driven team Be a key part of high-impact global projects Opportunities for professional growth and learning Supportive and flexible work culture Job Type Full-time Pay 30 000 00 - 50 000 00 per year Benefits Provident Fund Work Location In person

📌 Actively Hiring For Client Success Executive / Account Manager || It Company (Haryana)
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📍 Haryana