Position Guest Relations Executive Department Customer Service Client Relations Location Doddaballapura Bangalore Reports To Guest Relations Manager Front Office Executive Job Summary The Guest Relations Executive will serve as the primary point of contact for clients prospects and visitors to the real estate company This role focuses on providing exceptional customer service fostering positive relationships with clients and assisting with inquiries related to properties and services The individual will ensure a high standard of guest experience manage the front office operations and contribute to the overall customer satisfaction of the company Key Responsibilities Client Visitor Interaction Greet and welcome guests clients and visitors professionally and courteously Provide property information and assist with client inquiries regarding real estate listings pricing amenities and availability Maintain a welcoming and positive atmosphere in the office or property showrooms Customer Service Act as the first point of contact for customer service issues and resolve complaints or inquiries efficiently Ensure all client concerns are addressed promptly and satisfactorily Handle phone calls emails and in-person inquiries directing them to the appropriate departments as needed Property Showings Tours Coordinate property viewings for potential buyers and renters ensuring a smooth and informative experience Assist in organizing property exhibitions events and open house sessions Ensure properties are well-presented and prepared for showings Documentation Record Keeping Maintain accurate records of client interactions inquiries and feedback Prepare client briefings reports and documentation as necessary Ensure all client data is entered into the company s CRM system with attention to detail Customer Relationship Management Build and maintain strong relationships with both new and existing clients Follow up with clients after property viewings meetings or sales to ensure continued engagement Provide personalized assistance and information about available real estate options based on client needs Collaboration Work closely with the sales marketing and property management teams to ensure seamless coordination and service delivery Support the sales team with client queries and facilitate smooth communication between the team and potential buyers or tenants Administrative Support Assist with scheduling appointments meetings and follow-up calls for senior management and sales staff Prepare and manage daily schedules for property showings and client meetings Brand Representation Uphold the brand image and values of the company by ensuring a high standard of professionalism in all interactions Participate in company events promotional activities and represent the company at industry events as required Qualifications and Skills Education Bachelor s degree in Business Administration Hospitality or a related field A background in real estate or customer service is a plus Experience 3-5 years of previous experience in customer service front office or guest relations preferably in real estate Knowledge of real estate industry terminology and processes is beneficial Skills Excellent communication and interpersonal skills Strong problem-solving abilities and conflict resolution skills Ability to handle multiple tasks and prioritize effectively Proficient in MS Office Suite and CRM software Ability to work in a fast-paced environment and manage time efficiently Attributes Strong customer-focused attitude and service mindset Professional appearance and demeanor A proactive approach to client engagement and relationship management Ability to handle challenging situations with calmness and professionalism Attention to detail and a passion for providing top-tier service Working Conditions Full-time Monday to Saturday or as per company schedule Availability for occasional evening or weekend events property showings and client meetings Office or on-site location with the possibility of field visits depending on the role s requirements Job Types Full time Permanent Pay 35 000 00 - 40 000 00 per month Benefits Food provided Health insurance Paid sick time Provident Fund Application Question s Will you be able to reliably commute or relocate to Doddaballapura for this job Work Location In person