Job Title Customer Support Executive Experience Required 2-3 years Location Head Office - Lower Parel Mumbai Industry Shipping He She will be responsible for assisting users of the handling customer queries resolving issues and ensuring a smooth customer experience Key Responsibilities Handle customer inquiries related to the MMD3 portal via IVR or email Assist customers in registration login and navigation of the portal Resolve issues related to Shipping bill VGM Form 13 and Forwarding Note submission error messages or transaction failures Escalate technical issues to the IT technical team and follow up until resolution Maintain records of customer interactions and feedback Provide guidance on tariff billing and compliance processes related to MMD3 Ensure high customer satisfaction through professional communication and timely support Familiarity with ICEGATE shipping documentation or VGM submission Basic knowledge of MS Office and ticketing systems Required Skills Qualifications Graduate in any discipline preferred Commerce Logistics or IT background 1-3 years of experience in customer service helpdesk shipping logistics or portal support preferred Good knowledge of online portals data entry and documentation processes Excellent communication skills English and Hindi regional language is a plus Problem-solving skills with attention to detail Ability to work under pressure and handle multiple queries simultaneously Job Types Full time Permanent Pay 300 000 00 - 350 000 00 per year Work Location In person