JobPurpose To update monitor and analyse the status data of repairing activity customer complaints To handle a team of people and manage the daily plan for the activity To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support To ensure the activity is being carried out in controlled way and to quality standard To track update monitor and explore the RMU footprints to generate Service and spares revenue JobContext Based at Nashik and by coordinating all regions would ensure complete customer satisfaction by ensuring the following Providing commissioning and after sales service support to customer on site in all regions Prepare the weekly monthly plan for repairing units received at factory Training to field staff- Lucy Employees and customers Monitor and resolve the customer complaints at site in all regions Tendering and quote for out of warranty refurbishments and spares Ensure works are carried out and monitor the quality of work being done on site Communication with the customer for corrective and preventive actions To track and generate the Service and spares revenue JobDimensions This position will report to AGM- After Sales Service and will be based at Nashik KeyAccountabilities These will include Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location Managing the Service function rework actions and lead the service team for this activity Schedule and organize the manpower to ensure immediate support to customers Schedule and organize the manpower to ensure proper scheduling of repairing units both under warranty and Non warranty Monitor and daily reporting of the status of customer complaints Communicate with the customer for complaint acknowledgement support and resolution with CAPA Qualifications Experience Skills Bachelor s Degree Engineering Electrical DME with minimum 5 9 years experience in After sales- Commissioning Services Spares in similar industries Customer management and Operations Technical knowledge for electrical switchgear and distribution network BehaviouralCompetencies Focus on delivery Team and business development Time Management Positive communication skills Lucy Electric is an international leader in intelligent secondary power distribution products and solutions with features such as remote operation and monitoring Linking energy generation to consumption the business specialises in high-performance medium and low-voltage switchgear for utility industrial and commercial applications

📌 Senior Service Executive - After Sales Service (Maharashtra)
🏢 Lucy Electric
📍 Maharashtra