Introduction 11 trillion of money flows every year between companies in India It typically takes avg 70 days for a business to get paid and it s increasing 5 every year Formal funding options are limited and cover 5 of the addressable market We are building India s largest B2B Payments Platform that transforms how businesses pay and get paid Our award-winning platform already processes INR 20 000 Crores of invoices every month across 300 000 MSMEs and 1200 corporates with 30 lenders plugged in for credit Globally companies in this space like Coupa Bill com Melio C2FO Tipalti have witnessed tremendous success over the past decade doing Billion disbursements weekly and cumulatively valued over 50 Billion You will join our core team that currently consists of ex-BCG and ISB IIM alumni with a team of industry veterans serving on the advisory board We are backed by Elevation Capital one of the most successful VCs in India and General Catalyst 15 Billion global fund and early investors in Stripe Airbnb etc We share our lineage with HCS a 25 year old investment bank and a registered NBFC We are a team of passionate problem solvers and we re building a technology company with a strong product innovation mindset Key Responsibilities Customer Support Respond to customer inquiries via email or phone in a timely and qualified manner Assist customers with any questions or issues related to GST filing application usage or technical problems Maintain a positive and patient attitude while interacting with customers to ensure a high level of customer satisfaction Stay up-to-date with the latest GST regulations rules and amendments to provide accurate information to customers Interpret and explain complex GST concepts and procedures to customers in a clear and understandable manner Application Assistance Guide customers through the application s features functionalities and user interface Troubleshoot technical issues and provide step-by-step instructions to resolve them Training and Education Conduct training sessions or webinars for customers to help them better understand the GST filing process and maximize the use of the application Issue Resolution Escalate complex issues or bugs to the technical support or development teams and follow up until they are resolved Feedback Collection Gather feedback from customers regarding their experiences with the application and communicate it to the product development team for improvements Qualifications Bachelor s degree in Accounting Finance Business or a related field is preferred CA or pursuing CA done with the articleship training having experience in GST Strong knowledge of GST regulations and filing procedures Excellent communication and interpersonal skills Patience and empathy when dealing with customer inquiries Technical aptitude and the ability to learn and understand software applications quickly Attention to detail and a commitment to data accuracy Problem-solving skills and the ability to work independently Prior experience in a customer support or GST-related role is a plus Working Conditions May require occasional evening or weekend availability during peak GST filing periods Regular interaction with customers via phone or email

📌 Gst Executive -pune (West Bengal)
🏢 CashFlo
📍 West Bengal