Customer Support Associate Location Marol Andheri Job Type Full-Time Experience 6 months About the Role We are looking for a Customer Support Associate who will be the friendly voice of our brand You will assist customers resolve issues efficiently and ensure a seamless and positive experience at every touchpoint If you enjoy helping people solving problems and delivering excellent service this role is perfect for you Key Responsibilities Respond promptly to customer inquiries via phone email live chat and social media Provide accurate information about products services policies and procedures Assist customers in troubleshooting and resolving issues efficiently Handle requests complaints and concerns professionally and empathetically Follow up with customers to ensure complete resolution and satisfaction Escalate complex issues to the relevant teams and coordinate solutions Maintain detailed records of all customer interactions and feedback Collaborate with team members to share knowledge and improve customer service processes Identify opportunities to recommend additional products or services based on customer needs What We re Looking For High school diploma or equivalent associate or bachelor s degree is a plus Prior experience in customer service or support is preferred but not mandatory Excellent communication skills verbal and written Strong problem-solving and decision-making skills Empathetic patient and customer-focused attitude Ability to manage multiple inquiries in a fast-paced environment Familiarity with customer support software ticketing systems or CRM tools is a plus Ability to work independently as well as part of a team Flexible to work in shifts or adapt to changing schedules Why You ll Love Working With Us Be part of a friendly and collaborative team that values customer experience Opportunities for learning growth and skill development Make a real impact by helping customers and improving processes Work in a dynamic environment where every day is different If you are passionate about providing excellent customer service and enjoy helping others apply today Job Type Full-time Pay 25 000 00 - 33 000 00 per month Perks Health insurance Provident Fund Application Question s What is your current salary Monthly What is your expected salary monthly Are your comfortable with rotational weekly offs If Selected Can you join on 13th October 2025 only apply if you can Work Location In person

📌 Customer Service Representative (Maharashtra)
🏢 Pilgrim
📍 Maharashtra