Key Responsibilities Greet guests upon arrival and ensure a smooth check-in and check-out process Handle guest reservations cancellations and modifications using the Property Management System PMS Manage room assignments and issue room keys Respond to guest inquiries requests and complaints in a courteous and timely manner Maintain up-to-date knowledge of hotel services amenities promotions and local attractions Handle cash credit card and other payment transactions securely Coordinate with housekeeping and maintenance departments regarding room status and guest needs Maintain the cleanliness and organization of the front desk area Ensure guest records are properly maintained and confidential Follow all hotel policies procedures and safety standards Provide administrative support to management as needed Qualifications High school diploma or equivalent diploma degree in Hospitality Management is a plus Previous experience in a front office or customer service role preferred Proficiency in MS Office and hotel PMS e g Opera Fidelio is an advantage Excellent verbal and written communication skills Ability to multitask prioritize and manage time effectively Professional appearance and demeanor Flexibility to work in shifts including weekends and holidays Key Competencies Customer-focused attitude Attention to detail Problem-solving skills Team player Adaptability Conflict resolution Job Type Full time Pay 10 000 00 - 12 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location In person

📌 Front Office Associate (Siliguri)
🏢 Asporea Travelxpress
📍 Siliguri