The ideal candidate will be responsible for handling customer member inquiries processing reservations and ensuring that each customer member interaction is positive and effective This role is essential in providing top-notch customer service and contributing to the overall success of the team REQUIRED LANGUAGES ENGLISH AND HINDI Key Responsibilities Customer Interaction Respond to customer member inquiries via phone email and online chat in a skilled and timely manner and as per department SOPs Provide accurate information about products services and reservations processes Assist members with booking reservations changes and cancellations while ensuring a smooth and hassle-free experience Reservations Management Process and confirm customer reservations in accordance with company policies and procedures Handle special requests and ensure that all booking details are accurate Issue Resolution Address and resolve customer member complaints or concerns escalating complex issues to the appropriate department or manager as needed Follow up with customers members to ensure their concerns are resolved and that they are satisfied with the outcome Customer Relationship Management Build and maintain positive relationships with customers members Use customer relationship management CRM tools to document interactions and track customer preferences and feedback prior knowledge of View Point is good to have Product Knowledge Stay informed about company products services and promotions to provide customers with accurate and up-to-date information Participate in training sessions to continuously improve product knowledge and customer service skills Job Types Full-time Fresher Pay From 25 000 00 per month Benefits Provident Fund Language English Required Hindi Required Work Location In person

📌 Customer Service Executive (Karnataka)
🏢 Karma Group
📍 Karnataka