Sinch is a global leader in the growing market for Communication Platforms as a Service CPaaS and mobile customer engagement We are specialists in allowing businesses to reach everyone on the planet in seconds or less through mobile messaging email voice and video With presence in more than 50 countries whether you know us or not you ve definitely used our tech We reach every phone on earth with over 147 billion conversations every year Sinch s core values are Make it Happen Dream Big Keep it Simple and Win Together These values describe how our global organization works and inspire every of our more than 3 000 employees across 55 different countries You will be responsible for creating and maintaining world class safe sustainable and flexible workplaces to create consistent workplace experience for our employees in India offices You will collaborate with key stakeholders and partners to create develop and maintain Infrastructure Systems Controls and Governance mechanisms contributing to an engaging and productive workplace setting that aligns with Sinch s values and culture Key Responsibilities include Workplace Experience Ensure a seamless and positive day-to-day employee workplace experience across facilities Partner with HR Procurement and Supplier teams to deliver engagement wellness and culture-building initiatives in the workplace Act as a single point of contact for employees for feedback escalations and suggestions related to workplace services Monitor space utilization and recommend improvements for collaboration zones meeting rooms and amenities Operations Vendor Management Oversee service providers for housekeeping security cafeteria maintenance etc to maintain service quality Monitor and report vendor performance management through SLAs KPIs and periodic reviews Support workplace budgets management track spend vs forecast and identify cost-optimization opportunities Stakeholder management Curate Cultivate and maintain relationships with all Upstream stakeholders i e Sinch Business Leaders in the region rendering FM support to meet business objectives Assist consult advise and guide Sinch colleagues on Facility services Establish build and maintain downstream relationships with RE FM stakeholders like property managers office suppliers sub-contractors etc to enable deliveries and project works are scheduled and completed Compliance Risk Management Ensure workplace compliance with statutory environmental health and safety norms Maintain business continuity readiness for facilities and support infrastructure Support audits risk assessments and governance requirements Projects Fit-outs As and when applicable Support end-to-end delivery of office expansion renovation and transition projects within defined budgets and timelines Coordinate with architects contractors and vendors to ensure design alignment with global workplace standards Assist in preparing project schedules budgets and status reports for leadership review Ensure compliance with safety statutory and sustainability requirements Various administrative tasks e g raise PRs program manage changes process invoices maintain MIS of services etc Implement industry best practices to improve standards of workplace services Project lead for any required uplift or changes to the office floor e g working closely with external project managers Requirements B Arch BE Civil Interior Design degree from recognized college 4-7 years experience in corporate real estate facilities management or workplace projects Experience in office fit-outs vendor management and workplace engagement programs Strong project management and stakeholder engagement skills Excellent communication problem-solving and interpersonal skills Attention to detail and ability to prioritize tasks Proactive and solution-oriented mindset Proficient in MS office Teams AutoCAD preferred and project management tools Experience in the technology or telecommunications industry is a plus Benefits Private Health Insurance coverage Accidental Coverage Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off Maternity Paternity Leave Wellbeing Programs Subsidized Meal Training Development Internal Mobility Competitive salary Highly engaged collaborative and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup Global Mobility Program Opportunities Engaging Rewards Recognition programs