SPA Receptionist With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight From an open door to a welcoming smile and an exceptional experience we offer the millions of travellers who stay with us every year a welcome they will never forget In addition to our flagship brand Hilton Hotels Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member Because it s with Hilton where we never forget the reason we re here to delight our guests Team Members and owners alike Position Statement if any The Spa Receptionist ensures that the cleanliness and hygiene especially the wet rooms are well maintained for the Spa and Health Spa during its opening and closing procedures He she assists other team members to ensure fluidity of guests journey What will I be doing Position Summary bullet points As the Spa Receptionist you will be responsible for performing the following tasks to the highest standards Adhere to the customer-first purpose and promptly attend to customers needs Communicate well with guests and colleagues Be a positive influence responsible and proactive in solving problems Seize opportunities for self-improvement by learning recent skills Flexible and responsive to changes in work requirements Greet guests with a warm friendly and sincere smile Ensure guests present their membership card or room card and register in the club check-in check-out form Sign the refusal form if guests or Health Club members refuse to register after he she leaves the front desk If a Health Club member or guest brings a friend please explain the terms and conditions to him her in advance and charge a fee checking and confirming the information of the Health Club member or guest in the system If the guest asks for a membership card invite the guest to sit in the waiting area and inform the manager to assist with this If the guest waits for more than 3 minutes apologize to the guest and inform the guest that the Sales Consultant will be there soon Recommend exclusive and popular treatments to guests Apologize on behalf of the Health Centre to any angry or upset guest Health Club member informing the supervisor or manager immediately Fully understand the hotel s and Health Centre s services and features including internal promotions current and future facilities available to guests and actively promote them to guests Be familiar with the rights and interests of Health Club members and ensure they enjoy the services taking the initiative to explain to guests these rights making them feel honoured Understand the name and function of all spa facilities and products Ensure that the daily opening and closing of the Health Centre is carried out smoothly and efficiently Read and update the receptionist s message book Adhere to Hilton service standards and service quality reviews in order to provide consistent service to guests so that guests enjoy pleasant memorable professional services Perform any other reasonable duties as assigned The Management reserves the right to make changes to this job description at its sole discretion and without advance notice A Spa Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members To successfully fill this role you should maintain the attitude behaviours skills and values that follow Minimum 1 year of experience or equivalent combination of education and experience Able to speak English in order to communicate efficiently with guests Good interpersonal skills to provide overall guest satisfaction Able to stand walk and or sit and continuously perform essential job functions Able to operate gym equipment and swim Able to work under pressure and deal with stressful situations during busy periods What will it be like to work for Hilton Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels For nearly a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day And our amazing Team Members are at the heart of it all